Canvas by Mitsis Cretan Village

The staff was extremely friendly and responsive for the most part. The only issue I had is that I could not get the cleaning lady to clean in the morning so she kept waking us up during the after lunch nap.

The room has not been all that clean - i.e. floors. I have found two cockroaches during my 7-day stay. The room smelt very musty with or without the AC on. I doubt any facility can call itself 4-star if guests have to collect soiled toilet paper in bins instead of flushing them down the toilet. The food was tasteless. They make school-kitchen food from relatively descent materials. The fruit was unripe most of the time. ALSO my room, 1167 was one door down from a HUGE generator or AC unit - it was about the size of one bunaglow, and it made constant noise. Although it was a monotonous noise, I doubt it is good for anybody's hearing to be exposed to such noise for several days.

Very nice garden with lots of trees and flowers, nice seaview. We loved the terrace of the main restaurant, it seemed newly renovated and had a nice view. You could get freshly made pizza and creppes for a snack. Buffee selection was very good, but unfortunately some of the food was lacking flavour. Hotel staff was friendly.

This property is out of town, so there is nowhere to walk outside the hotel property. There was a very strong smell of mold beside or under our double bed. We only stayed for two nights, but it was very disturbing (do not know if this was a problem in only our room). There were many pools, but all of them were accessible by ladder (except one small childrens pool).

The sea is very clean and you can easily see lots of fish if you go snorkeling. The swimming pools were nice. Some (but not all) the staff at reception were kind and helpful. The food at the two restaurants (Beach Thalasso and La Pergola) was very good, but you can only visit each Restaurant once in a week, which you are not informed about when you book the resort, and you only discover it once you are there. The sunset is truly spectacular.

There was sistematically no available beach bed anywhere (neither on the beach nor by the pools) after 9:30-10 am, as people were living their beach towels on the beach bed to keep the space, something that should not be done according to the hotel policy, but frankly the hotel was not enforcing the policy. The resort was at its full capacity when we were there and it really feels like it tries to accommodate more people than what it can really manage. The food was okay but very little greek food per se, the problem is that the things are pretty much the same every day, there is no real variety and after a few days you get tired of it. The greek salad was tasteless to me, and the best thing was probably the pasta (but if you are italian and you go to Greece on vacation you really don't want to have to eat pasta there). Often the food was dirty (for example I would find milk drops in the cereal bowl from which everybody gets cereals for breakfast), evidence that the level of education and respect for others of the average person that comes to this village is quite low. The rooms were incredibly small, the pictures on the hotel website are so misleading! The wardrobe smelled of sweat from the previous occupants so we could not use it at all. The beds are uncomfortable and so are the pillows (they can be very low or very high). The cleaning ladies are quite lazy (some days they did not come, some others they came and left half of the mattress uncovered by the bed sheet, and we had to go to reception and complain). The bars serve very bad drinks, everything tastes of chlorine. There are no snacks or food at the bars. The beach is overall okay but once again the pictures on the website are misleading. The private beach is full of rocks, so it can be difficult to enter in the water. This resort is not cheap at all , and it's definitely not a 4 star. For me it was a 2 star resort which you pay for the price of a 4 star, so not worth it at all.

Food was superb. The facilities offered everything that we needed in a family vacation.

The ants were very persistent visitors.

The beautiful surroundings

All guests put down towels and most sun beds were empty all day.

The location of the hotel on the beach, that's why I chose it. We received a bungalow in a quieter area, as I requested, I appreciated it. The food is ok, but we would have liked to eat Greek food as well. The dessert at the a la carte restaurant near the beach was very good, but the food seemed like a bad joke.

The cleaning in the room was not done well. In the 9 nights we stayed, the toilet bowl was never cleaned. The room is full of ants, probably if they cleaned it better this problem wouldn't exist. The mini bar is said to be filled every 3 days, but this does not happen either. It was extremely hot in the main restaurant. Too few sunbeds on the beach and at the pool. It was quite an adventure to find a sunbed. Everyone went in the morning, put something on the sunbeds to occupy it and came on the beach around lunch. This would not happen if there were more sunbeds. For our taste, the music from the pool/bar was sometimes too loud, we would have preferred no music at all. On the last day, we requested to check out 2 hours later to be able to sleep the child in the room, for this we payed 20-25 euros. For 9 paid nights, I think they could have given us 2 extra hours for free.