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8.6 / 10 Guest Rating

Sutera Sanctuary Lodges At Poring Hot Springs

Sutera Sanctuary Lodges, Lohan Bongkud Village, A4 Road, Ranau, my

Sutera Sanctuary Lodges At Poring Hot Springs - main view

About the Property

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs and plush amenities for a comfortable stay.

Tranquil Hot Springs
Unwind and rejuvenate in the soothing hot spring baths available for all guests to enjoy.

Scenic Surroundings
Explore the picturesque gardens and enjoy hiking trails nearby, perfect for nature enthusiasts.

To experience ultimate relaxation amidst natural beauty, book your stay at Sutera Sanctuary Lodges At Poring Hot Springs.

Facilities & Amenities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Hot tub/Jacuzzi
Packed lunches
Non-smoking throughout
Shuttle service (additional charge)

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Palm Villa 2 - Photo 1
Palm Villa 2 - Photo 2
Palm Villa 2 - Photo 3
Palm Villa 2 - Photo 4
Palm Villa 2 - Photo 5
1/5

Palm Villa 2

This spacious villa includes 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. Boasting a balcony with garden views, this villa also offers air conditioning and a flat-screen TV with satellite channels. The unit has 4 beds.

193 sqm
Sleeps 6
1 Queen bed (151-180 cm wide)
Amenities
ShowerAir conditioningHair dryerBathrobeSeating AreaFan

Palm Villa 2

Non-refundable
Breakfast Included
20% OFF$336.29

$269.03

Includes taxes & fees

Guest Reviews

8.6
Excellent183 verified reviews
AI Summary

Guests highly rate the nature proximity and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service9.3
Location8.3
Room Quality8.8
Amenities8.3
Value for Money8.3
Food and Beverage9.3
Overall Experience8.8

Select topics to read reviews

D
DynataliemyMY
Verified booking
young couple
Standard Room
Stayed in May 29, 2025

"Fantastic. Will come again"

9.0

Facilities and comfortable

Room services food and menu selection

Helpful?
A
AlbertogalcaesES
Verified booking
group
Standard Room
Stayed in May 28, 2025

"Superb"

9.0

A great place to stay a few days in the area and enjoy nature.

If you're going for the hot springs, don't go; they're totally disappointing. The rest is worth it, but the hot springs are a rip-off.

Helpful?
A
AnnettenlNL
Verified booking
young couple
Standard Room
Stayed in May 16, 2025

"Great stay! Recommend the restaurant"

8.0

Vry clean rooms and right next to the entrance of the Hot Springs

No wifi in the rooms and the pools in the facility were quite dirty while the staff was doing nothing (not the hotels fault)

Helpful?
J
JasonmyMY
Verified booking
young couple
Standard Room
Stayed in May 12, 2025

"Relax, comfortable, enjoyable"

8.0

Big wet and dry bathroom. Comfortable bed. Fan and air-conditioning as standard facilities.

WiFi service and more variety of TV programs for kids

Helpful?
M
MatthewusUS
Verified booking
young couple
Standard Room
Stayed in Apr 22, 2025

"This resort not near the park...it's INSIDE it!"

4.0

Not much. You should tell people that the resort is literally inside of the park. It's like if you were staying inside the of the queuing area for a rollercoaster at disneyland. There is no area of the resort which is private to guests. The pictures of the "facilities" are all the park itself, not the resort, which you share with park-goers. You are staying with all of the children and their families coming to the hotsprings for the day. The only restaurant is also inside the park, again with all of the families. It seems this place only exists for local tourists with children, because otherwise I can see no reason to visit. The rooms themselves are nice. But to charge this much money for facilities which day-trippers get for free is nuts.

This is a tourist trap – nothing about it is even remotely authentic or natural. We've traveled all over Borneo and this was the most touristy spot we ever visited. It's also expensive. Too expensive for almost no privacy. The only nature you see is hundreds of park-goers eagerly queuing to get into the hotsprings for the day. The pictures make it seem like your cabins are secluded in nature...they are not. You are so close to the queue to enter the park that you could great and welcome each of them to the park without leaving your balcony. Plus they make you pay a 50MYR conservation fee per person, even if you are just going to get breakfast and not doing the hotsprings or any activities...because again, everything is INSIDE of the park. To be fair the breakfast was solid.

Helpful?
D
DominicthTH
Verified booking
group
Standard Room
Stayed in Apr 21, 2025

"Good"

7.0
Helpful?
M
MazinsaSA
Verified booking
family with young children
Standard Room
Stayed in Apr 9, 2025

"Exceptional"

10.0

My stay at this hotel was excellent, despite booking this branch by mistake instead of the other one I intended. I’m glad I made this error because the experience turned out to be wonderful. The room, called the ‘River Lodge,’ was clean and comfortable. The staff were extremely helpful and cooperative. One of the standout features was the on-site restaurant within the park, which offered delicious meals for breakfast, lunch, and dinner. I highly recommend this hotel, especially for families planning to visit the park

Helpful?
J
JunkosgSG
Verified booking
solo traveller
Standard Room
Stayed in Apr 2, 2025

"Superb"

9.0

Jungle Lodge was very spacious. Really calming to hear birds and the river running close by.

Helpful?
L
LeemyMY
Verified booking
family with young children
Standard Room
Stayed in Mar 31, 2025

"Good"

7.0

The villa setup is very nice. Loves the nature but not the insects 😝

Insects

Helpful?
H
HungtwTW
Verified booking
young couple
Standard Room
Stayed in Mar 3, 2025

"Exceptional"

10.0

Super-friendly staffs.

None

Helpful?