Red Panda Hostal

Not too far away from downtown, only 7-10 minutes walk. the room was spacious

The towels had some stains that looked like mold. the shower curtain definitely had mold. There was still stuff in the shower from the last occupants (or even older 🤷🏻‍♂️). The mattress was very laid through on one side. And the shower head didn’t have any pressure. to call it a shower head is actually a joke. three holes where some water came out. I literally showered for 15 minutes after the beach to still be full of sand everywhere afterwards. Way too expensive (900$ / night) for what was offered

good location and pretty walkable to most things pool was nice to have reasonably priced

Has virtual check in. I was ghosted by my ‘host’ and had to get check in details from cleaning lady, who was thankfully there. toilets are AWFUL and WAY too small. no full kitchen. just a microwave and bar fridge.

Price

No one of the services were wprking... all broken.. no.kitchen., no common areas (used for meetings by other companies) and very few chairs tables and plugs cold as north pole on the room

comfortable bed

no baggage room

lovely place to stay. with a small pool and beautiful patio to hang out. clean beds and big lockers for your stuff. checkin was a bit surprising, without a person, but they explained everything via whatsapp and always responded super quickly, even at 10PM. we would come back!:)

the sink of the bathroom/kitchen (which was the same) was quite dirty. the rest was totally fine :)

This place is a great value for money!! The Hostal is located very close to the ADO Bus station and the central square from Playa del Carmen but it is in a quieter location so you do not hear all the noise from the pubs at night, it is a quiet area! The beach and turistic areas are located 10 to 15 minutes away. In my opinion, comparing to other places I've seen, the location was great! Regarding customer support, even though it has a self-checkin I was helped by the staff until late hours at my arrival, with a fast reply and all the help I needed, I felt very thankfull arriving from the airport alone with no internet. Their checkin system is very intelligent, as you get the codes to come in and all your sheets and towels are clean and safe in your own locker. Another thing I tought was great was the bed's size. For a bunkbed they are quite strong and you dont notice the other person getting up and down the stairs, and the bed itself is not narrow, you can sleep confortable. There is a private bathroom in the room and also a few toilets and showers outside the room. The showers have hot water. The kitchenette area has a microwave, a coffe machine and a fridge were you can keep your own food. There are enough plates and cutlery for the guests to use. There is also a lounge area with couches, a Tv and free drinkable water fountain. The outside area is very beautifull with the pool, the wall art and the plants, I really enjoyed it because the beach was too windy sometimes and it was nice to be able to relax there. Wifi always worked perfectly and was stong enough to have videocalls. My only suggestions would be to have a few hangers were we can leave the towels; to add some curtains in the beds for privacy would be perfect; the toilet doors are too close to the toilet, so for taller people it is needed to close the main door and leave the individual door open, which is fine but could be improved. Would definitely stay here again!