The Upper Room Apartment

This property is a scam

We had arrived at the property and been told to go inside to a cafe to get the keys, there was no cafe nor was there any keys. Proceeded to call the owner and had no answer. I had then received a message saying come inside the cafe , to which there was no cafe. After that I told them what apartment and they said that the apartment was no longer on booking.com after I was the one who booked it and had my receipts. They did not answer any calls and scammed us out of £150

Nothing

The property is a scam as i was standed outside, i could not gain access to the property and i have not recieved my refund till now. I slept outside at the city centre inside cold on the street. Booking.com i deserve a serious compensation for this incompetency. You failed to verify the availability of this property.. Please kindly refund my payment ASAP because i could not gain access to this property.

Fake booking

Paid for a booking that doesn’t exist

Key wasn't left out for us and owner couldn't care less when told. Me and my friends were told to "just go to the Travelodge near by" there was no room at any of the hotels near by so had to sleep in the car... would not recommend and strongly recommend to avoid

There's a window upstairs that won't close. Most rooms, except the dining room, are heated with heaters.

How it was 2 floors lovely

No bin liner

Location convenient to my friends house where we were meeting up but otherwise not a lot

Key left under a brick. Property and furnishings tired, old and cheap and damaged. Downstairs was freezing cold and downstairs toilet out of order and floor soaking wet. Kitchen sink tap constantly running. No glasses only shot glasses. No bulbs in bedside lights. Bed very old and springy. Sofa was stained. No toilet paper in property. Bedroom window wouldn’t closed as it was broken so that was open all of the time.