The Alex Apartments

Good location and great value for money, modern clean facilities

Wasn't aware that the carpark was down two flights of stairs and there were another two flights within the apartment. Wouldn't normally be an issue but we were traveling with my elderly mother who has mobility issues. Wouldn't recommend for someone in this situation.

Location was fine.

There was no sense of personal service as the only contact was in another property. The room was not well equipped, but there was no-one to ask for the things that were missing. It was also very child unfriendly. I was not impressed by the way they copied my passport details; that is unnecessary and I am concerned about data security.

The unit was very tiny, thought we had a carpark, but did not and their response was not appreciated at all. Very poor service and would not book there again.

They were extremely hard to find and the building has no name or number on it The contact address given to me to pick up the key likewise had no number on it so was also difficult to find Had we been given the name of the premises as well as the number in the street we would have found it easily This made for a pretty stressful checkin and took us a couple of hours to sort out as we had no phone or internet Parking is also a nightmare as there was only street parking available to us either restrictions but the parking lot under the building was almost empty for our whole stay

Location was good, close to town and supermarket . Property was clean and tidy and had prompt responses to questions

Very difficult to get parking close to unit as only available on road. Problems with tv internet connection. Property was on the small side.

Not happy that a prepay deposit was taken, despite not seeing this requirement on Booking.com. Also there was no personal service - no means of saying to anyone if we had a problem whilst in the property. Kitchen equipment was sparse for the number of people. Layout was impractical for a family with a 2 year old.

See above

Good location, very tidy & clean. Small kitchen but has everything you need.

Very small. No outside area, quite noisey with people coming & going. Lack of privacy.

Location and cleanliness

It was dark due to having to have the blinds down due to being on a communal walkway and apartments opposite above looking dow. It was also stuck between two upstairs apartments which meant constant noise from people going up and down and talking above. This was fine during the day but very annoying and disruptive during the night.