Stunning City Centre Apartment, Benson Street, Liverpool 1

We had a lovely stay, Julie was super friendly and helpful and made us feel very welcome, the apartment was very clean and it’s in a very convenient location, thank you

Location was exceptional; breakfast not applicable

There were clear instructions where and when to collect key.

The apartment could have done with some TLC. The door for the dishwasher was missing, the blinds across the floor or ceiling windows had no pull cords so could not be opened. The cords we found later in a kitchen drawer. The shower over bath hot water control was seriously difficult to adjust - was set to an unbearably hot temperature. We eventually managed to turn it down a bit to use the shower. The seal from the shower screen was worn so water spilled out easily to the floor. The tap in the bathroom sink was missing the handle to turn on/off; it could still be used. There was a small heated towel rail but no instructions as to how to turn it on. There were no other hooks or towel rails for either bath or hand towels. The host told us 48 before the booking that there was a £150 security deposit to cover any damages. This had to be paid before the keys could be released. It had not been mentioned anywhere previously. The deposit was refundable on confirmation from the cleaner that there was no damage. A month later and several exchanges of messages and deposit has still not been returned. This is being pursued legally, I would not recommend this property.

I would not recommend Julie’s service at all. After checking out on 8th April, my deposit has still not been returned over a month later. I’ve had to chase multiple times, and each time I was given a different excuse rather than a clear resolution. This level of communication and professionalism is extremely disappointing. Being repeatedly ignored or fobbed off when it comes to returning a deposit is not acceptable. Overall, a very frustrating experience. I would strongly advise others to be cautious when booking, as getting your deposit back may become a long and unnecessary process.

Location was very good and apartment was clean and had everything you need for a short stay. Tea and sugar and milk were already in the flat. Communication from the host Julie was very good replied immediately every time

N/a