Eastbourne 1&2

I didn’t like anything about these apartments, dirty and dingy

We booked the apartment due to visiting family to attend a wake. Like others we were forced to pay the £15.40 in order to obtain the key code On arrival- The place was filthy with soiled sheets that were still on the bed from the previous guests, wet towels on the bathroom floor, filthy bin that hadn’t been cleaned for a long time. The toilet was soiled, there was a mass of pubes in the shower tray (see pics). The sofa and carpets were filthy with food debris and stains. The fridge was filthy and more. All contact with the owner was through WhatsApp, I’m assuming this is so booking.com can’t see the way they talk to their customers and get to see the endless list of faults. I spoke to the owner and explained my complaints, he said it hadn’t been cleaned since the previous tenants and would send someone to clean it. We had travelled for 3 hours to get to the apartment and had checked in at the specified time that the owner had set . We had a screaming 3 year old tired child that needed to rest. I advised the owner we needed somewhere to take him to rest. He then gave us the key code to the apartment next door. We had already met with the people that had checked in there earlier and they were disgusted with the place, left and got a refund. We went to the second apartment, on first glance it looked cleaner and had been serviced. There was no cot that I had asked for. within a couple of minutes the 3 year old was running around with a dirty vape he had found down the sofa. We went to pull the sofa bed out for the child to rest and were greeted with utter filth! There was a soiled sheet on there with stains and debris and looked as if someone had been staying on the same sheet for months (see pic). There were no other sheets or pillows for the sofa bed. It was unfit to sleep on as too dirty and also broken. We went to leave the apartment and we couldn’t lock it, we decided we definitely couldn’t stay in fear for the child being able to step out onto the main road.

the room worst service

the room worst service

Got to talk with receptionist twice , I reached hotel room and needed a code to unlock door , I called receptionist (who after 30 minutes), answered and told me go on WhatsApp go on WhatsApp , and puts phone down , as am not versed on WhatsApp , anyway it was to get another £15.40 to get code to open door , so I finally pay it and call him again, 1 hour later after ignoring my texts he answered and calls me a racist ( wow), and puts phone down , after spending hours getting ignored and having my family and friends waiting outside he sends a text with code, the room was one of them rooms they let out for homeless or people on dole ( not that there’s anything wrong with people on dole or coming off the street ) but it wasn’t what I signed up for, oven was disgusting, tv never worked, all round bad lived in flat carpets stained,anyway I’ve said enough,

As above

The location was perfect for the beach and shops.

I contacted the business to state what was wrong but they did not reply. We couldn't get in till 20 minutes past the check in time (time that we'd paid for). The room was not clean. The beds hadn't all been made. There weren't enough towels. WE HAD NO HOT WATER. The sofa bed in the front room had a broken back leg which meant you couldn't use it and it nearly collapsed on my 2 yr old. The batteries in the remotes had leaked, so remotes not working. No welcome toiletries as stated. The floor was filthy. The WiFi was not working. The pots and all plates and utensils were dirty. The table and chairs had bits if food on them. The kitchen cabinet was hanging off. Furniture was broken. THIS WAS NOT THE ROOM IN THE PICTURE. We had 1 room with 1 double bed and a bunk bed that felt like it would collapse. There was a big bedroom mirror that was broken and dangerous. The flooring was terrible, so they put two big rugs down to cover the awful flooring which became trip hazards. We had a man knock in the door in the morning asking if there were any call girls working. Every time anyone moved upstairs to us it sounded like the ceiling would come through. There was no cot put up, and if we'd have put it up then the sofa would have fallen down as the owners used it to prop up the sofa. The double bed sagged down as the bed was falling apart. My son has OCD and this was a living nightmare for him to stay in. But we had no means to stay somewhere else for the night. WE HAVE RECEIVED NO CONTACT FROM THE OWNERS UPON RAISING CONCERNS VIA THEIR WHATSAPP, AS THEY DID NOT ANSWER THE PHONE. NOONE HAS SAID ANYTHING ABOUT THERE BEING NO HOT WATER. WE WISH WE COULD GET OUR MONEY BACK.

Very spacious rooms, kitchen equipment was just what we needed for our stay, thank you

Dirty The pictures on the site for the property are nothing like the property Fag burns in carpet Dirty bed sheets It was that bad we left and stayed at another hotel It needs to be properly managed as they was rude to my wife as well if it wasn’t for the wedding we was attending I would of gone home straight away

Everything No hot water had to boil water to clean

Location was great.

No real people to deal with. Needed to message on what’s app to get the door key. Check in was at 3pm, asked for an earlier check in and was told that it would cost extra £15. Property was dirty and very tired nothing like in the photos. No hair dryer, the tv completely broken, toaster not working. Asked for WiFi password (on what’s app) been given some information that would not even work. Not impressed, although it could be lovely if someone would really look after it and its clients.