De Luxe Aparthotel

I liked that it was very near to Leicester railway station. O2 Leicester is 1 mile away walking distance or a quick uber ride. Firebug is about the same distance away, but in a different direction and The Metal Monocle pub, is somewhere in the middle. Room no.3 was big enough for two people with a huge en-suite bathroom with basic amenities; wc, shower and hand basin in. It was in an ideal location for me.

- Don't think for one moment that the property looks anything like the picture, because it doesn't at all. - I had a bit of a nightmare getting into the place. - The instructions themselves baffled me to start with; entry code to the front door - was fine. But saying "enter the other code in the keysafe on the wall opposite the door, to get my front door key" didn't quite work, as there is a broken keysafe next to the front door of the building - having never encountered a place quite like this before, I didn't' realise that there was another keysafe next to my room door, to obtain my room key. Once I'd sorted that out, it was ok, but the other residents were of no help whatsoever and communication between 'the host' and myself, was hard work. - The 11am unexpected loud banging on the door, the first morning I was there, got me out of bed in a hurry; to be greeted by a lady demanding to know why I hadn't vacated the property yet, and after telling her I was here for another two nights, she went away to check if that was true or not. - the kettle positioned underneath the wall mounted TV was a big NO from me. I moved it from this position when I used it, hot steam from a boiling kettle could easily enter the TV via the vents at the bottom & on the rear of the TV and I didn't like the idea of being electrocuted by either. The room has a kettle with two cups, 3 instant coffee sachets, three tea bags & only 2 small cartons of uht milk, 1 tea-spoon. and no sugar or sweetener available. The room doesn't come with any food option and didn't have a fridge (for storing extra milk) or microwave for heating any meals that I might want rather than eating out all the time. and I'm not sure the desk was an actual desk or part of something else that had had legs attached to it.

Low price and all essentials I needed

N.A

Location of the hotel is very good, close to the station and the main city centre. The staff is very attentive and responsive over the phone.

Facilities were not clean enough. There were problems with getting the keys, as they were not on the locker when I arrived. The room is next to the main highstreet, so it is very noisy. Windowblinds are almost non-existent.

It wasn’t matching the pictures and it was so fiery that’s why I left after 6 hours as I couldn’t stay there the night as it was so dirty

Nothing.

The place was dirty, starting from the bed sheets and even the spoon for the coffee. There was a used soap in the toilet. As soon as we entered the room the window was open and the room was freezing. It took hours for the heating to warm a bit the room. We arrived late at night but the next day we found another hotel to move to. We complained with the booking.com team and we asked for a refund but they asked us to contact the manager of the property which we did and she didn't even apologise and obviously no refund, what a waste of money. This has my worse experience with a hotel/room booked through booking.com who they also disappointed me of how they handled the whole situation. Please stay away from this place if you care at all about hygiene. And booking.com improve the way you deal with customers otherwise I will be looking at other ways of booking my trips in the future and you will be losing customers.