Thomas' Retreat Bukit Lawang

We stayed for 2 nights before the jungle tour (also booked through Thomas’ Retreat) and 1 night after. From the beginning, Thomas and the rest of the staff were very welcoming and helpful. We got the basic room which was more than enough, the fan worked really well so no air con needed. We knew we were signing up for cold showers so no issues there. Food was amazing and well priced, very close to the centre of Bukit luwang touristy area and right on the river for lovely views.

Only minor faults were the mosquito net had a few small holes in and the shower attachment in the second room we had was broken. Otherwise faultless!

Beautiful property. Nice reception/ restaurant area. Right on the river near a bridge. The room was very clean and nice for the price.

The water was off for a few hours but they fixed it so no problems.

Staff is superfriendly and takes care of you. They organize everything for you. I highly recommend booking the jungletrek with them. Erwin has taken good care of our trekking group. Food is delicious.

Everything was wonderful! The staff was super friendly and helpful, the deluxe rooms were pretty, with a mosquitonet, and you could sit outside on the balcony or terace and take in the beautiful views of the river. The food was absolutely delicious and feshly prepared. We were lucky to have made a three day jungle trekking with the most amazing and kind Ren - We highly recommend to take this chance if you can!:)

Nothing to complain about!

The food is great and not too expensive, location is beautiful next to the river and the staff is very kind and nice. The room was ok although a bit small.

The manager, Thomas. He introduces himself very kindly, with a great sense of humor but you can see pretty quickly that his only goal is to make you book all his services (jungle trekking and transportation). Once you tell him you might not be interested in that, or that you might think about it, his behavior flips radically. He starts pushing you every single day, making very rude comments and only approaching you to ask when are you going to book the trek. His communications were very harsh, he looks at you as if he hates you and starts interrogating you every day you go somewhere to know if you have done the trek with someone else. It is very uncomfortable to stay in a place where you are definitely not welcomed and we became quite scared to meet him anytime we would go to the restaurant to eat, to the point we started going to other places for our meals. The only thing this man will try to do is to get as much money out of you as possible, in a very pushy way almost making you feel forced to do so. He even charged us some extra money (ridiculous amount, but still had to be mean until the end) in our final bill. The rest of the staff was amazing and we are thankful for that, otherwise the experience would have been awful. We loved chatting with them and sharing some music nights, as long as Thomas was not there as they would change their behaviour completely and it seemed they had to put some distance with the guests (at least guests that didn't book the trek with him).

Everyone in the staff was super friendly and helpful. Thomas answered every questions we had before arriving with great details, and helped us arrange transport to and from Bukit Lawang. The room we booked was perfectly comfortable and clean, and the food was delicious. The location is really beautiful. Thomas also recommended us the 2 day jungle trek, which we absolutely loved. Our guide Lilik was really friendly, super knowledgeable and funny. We had a delicious dinner in the jungle thanks to Dani as well. The whole experience felt really special and we left Bukit Lawang feeling like our stay should have been longer. If you visit Sumatra you should definitely stay here !

Great organisation of simply everything by Thomas and his Crew. Very helpful in any aspect.

Great staff. Had a lot of fun with the guys. Quiet area on the side of the river, where motorbikes are not allowed fortunately. The jungle is directly in the back, so there are always monkeys around to watch. One day a semi-wild orang utan and her child came for a visit (should not need to be mentioned, but they are not allowed to be fed and touched!). The room and bathroom were very clean. Comfortable bed. Mosquitonet over bed and windows (but there were no mosqitos anyway). Good wifi. The food was delicious with a lot of choices for reasonable prices. Nice seating areas next to the river. Did a fantastic 1 day jungle trek with the Jungle Man Tondi, the boss/guitar player of the Jungle Man Band (which is playing each Saturday at the restaurant). Absolutely recommended.

Low water pressure and sometimes no water, but it was always fixed immediately (and it's probably everywhere the same in Bukit Lawang).

Located very nicely along the river, restaurant serves good local food and offers large variety of fresh juices. The room was good value. Clean bathroom, nicely made bed with Mosquito net. The mosquito net was a little bit too small for the bed but it did it’s job and kept the mosquitos away from us.

Only thing we did not enjoy that much about the room was the ventilator which was quite loud but the only way to get a fresh breeze.

We stayed 2 night + the 2 day jungle trekking tour. The place looks like a paradise. The food was very good with big offer. We also ate meat and had no problems. The employees were so nice and everyone was polite and helpful. We would recommend the tour with Ren and Mitiyus. They are very funny and know the jungle. Ren showed us cool card tricks and gifted us a selfmade necklace. We had an amazing experience. Also - when you stay at Thomas’ Retreat, you support the locals and not the Europeans who stole the idea of jungle trekking in Bukit lawang. Thank you!!❤️🤗