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9.2 / 10 Guest Rating

Casa Umay

Avenida 5 entre calle 22 y 24, Bacalar, Mexico, Bacalar, mx

Casa Umay - main view

About the Property

Luxurious Accommodation with Access to Public Bath
Casa Umay, located in Bacalar, offers guests a unique experience with its air-conditioned rooms, private bathrooms, and cozy patio.

Garden Oasis with Year-Round Outdoor Pool
Guests can enjoy the serene garden surroundings and take a refreshing dip in the outdoor pool at any time of the year.

Italian Dining Experience and Exciting Tours
Indulge in delectable Italian cuisine at the on-site restaurant or explore the area with various sightseeing tours.

Experience comfort and relaxation at Casa Umay - book now for an unforgettable stay!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Luggage storage
Express check-in/check-out
Tour desk
Massage services

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Managed by a private host A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Family Suite - Photo 1
Family Suite - Photo 2
Family Suite - Photo 3
Family Suite - Photo 4
Family Suite - Photo 5
Family Suite - Photo 6
1/6

Family Suite

The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a patio and garden views. The unit offers 2 beds.

17 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
ShowerAir conditioningToiletPrivate bathroomStovetopBarbecue

Family Suite

Non-refundable
Room Only
20% OFF$63.88

$51.1

Includes taxes & fees
King Suite - Photo 1
King Suite - Photo 2
King Suite - Photo 3
King Suite - Photo 4
King Suite - Photo 5
King Suite - Photo 6
1/6

King Suite

The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a patio and garden views. The unit offers 1 bed.

10 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerAir conditioningToiletPrivate bathroomStovetopBarbecue

King Suite

Non-refundable
Room Only
20% OFF$57.45

$45.96

Includes taxes & fees

Guest Reviews

9.2
Exceptional158 verified reviews
AI Summary

Guests highly rate the location and frequently praise the service.

Categories

Cleanliness7.9
Service10.0
Location9.9
Room Quality8.9
Amenities8.8
Value for Money9.4
Food and Beverage8.8
Overall Experience9.9

Select topics to read reviews

D
DaviddeDE
Verified booking
couple
Standard Room
Stayed in Jan 12, 2026

"Exceptional"

10.0

We really liked the location, the helpful staff, and the kitchen. The pool was small but perfect for our 4-year-old, as he could stand everywhere in the pool. We also appreciated the free welcome drink. Room cleaning preferences could easily be indicated by hanging a sign on the door handle. Although laundry service is normally not offered, an exception was kindly made for us, thank you, Santiago! (We stayed in rooms 1, 2, and 4.)

On the weekend, it was a bit noisy due to music from neighboring clubs and restaurants, and probably also from the house restaurant, which was part of the establishment. One needed to walk through the restaurant to reach the rooms.

Helpful?
G
glwadysgfGF
Verified booking
couple
Standard Room
Stayed in Dec 14, 2025

"Exceptional"

10.0

Tout était parfait. Bon emplacement, chambre super propre et comfortable. Cuisine bien équipée. Internet haut débit permettant le travail à distance. Santiago est toujours présent. On reviendra.

Helpful?
M
MorganefrFR
Verified booking
couple
Standard Room
Stayed in Dec 12, 2025

"Superbe emplacement, et hôtel sympa."

10.0

La qualité de l’emplacement et l’accueil incroyable. L’hôte est aux petits soins.

Helpful?
F
FernandomxMX
Verified booking
couple
Standard Room
Stayed in Dec 9, 2025

"Excellent"

8.0
Helpful?
N
NicodeDE
Verified booking
couple
Standard Room
Stayed in Dec 9, 2025

"Exceptional"

9.0
Helpful?
R
RenzodeDE
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Be careful. There is a lot of mold in the room. Besides that a nice accomodation."

3.0

The location was very central. Although some noise from a close bar were a bit annoying.

There was mold in the whole apartment. Especially the bathroom was really bad. Also in de sleeping room was mold at the ceiling.

Helpful?
B
BerthilefrFR
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Exceptional"

10.0
Helpful?
O
OndrejczCZ
Verified booking
solo_traveller
Standard Room
Stayed in Nov 16, 2025

"Exceptional"

10.0

Great location, friendly staff, possibility to leave a luggage before and after stay. Ubicacion excelente, personal amistoso, posibilidad de dejar mochila/maleta en el alojamiento antes de check-in y despues de check-out.

Helpful?
Q
quaedvliegnlNL
Verified booking
couple
Standard Room
Stayed in Nov 11, 2025

"Excellent"

8.0
Helpful?
O
OphéliefrFR
Verified booking
couple
Standard Room
Stayed in Nov 11, 2025

"REPOSANT"

10.0

La localisation, le calme, la gentillesse de notre hôte, la chambre et la cuisine et ses équipements tout était parfait

Rien

Helpful?