Bramasole Boutique Hotel

Hiking trails under tall trees, the beauty of the lake, and the whole feeling of contact with nature from my room.

Accommodation include breakfast, I wish it could be separated in case people don't have time for breakfast.

Beautiful view and surroundings

Limited choices at breakfast . No closet in room .

Property was stunning setting , but starting to look run down and dilapidated. Getting into property with all the rain was difficult and if I never had 4x4, then I am sure we would have got stuck.. I also assume that is why the morning of when we had to check in I got a very vague WhatsApp message about road very bad to property are we still coming ?? Communication of a professional level is really missing in order to keep there customers going forward.. we were only guests there for the two nights. Breakfast was included , but again what it all entails was very confusing when trying to understand and order..

I did not like the poor professional attitude of staff and subsequent service from staff when we realised I forgot a pair of shoes there.. I got a message the same day we checked out , but no phone call and as we were still in the area until after lunch had they called then we could of collected it.. when trying to follow up with arranging to get shoes couriered back to us in Pretoria , we dealt with numerous staff who could just not arrange anything.. finally I spoke to a lady who then said she would take them through to Polokwane and leave them there for a friend of mine to collect , but if I never had a friend there, the I can only assume we should of written off their shoes.. what really upset me immensely after getting shoes back this weekend from my friend was that inside the one shoe was my actual ID card.. clearly the Friday night when we checked in, they made a copy of it and forgot to give it back to me as they then took me to show us the room… surely if thy only found it few days later as it was most probably lying on the printer , they should of called me immediately and arranged to get this back to me, but not to mention it at all until we arranged do the shoes to be returned is a very big issue, especially with id theft and replacing id process in our country, shucks that is a critical topic that needed to be addressed immediately and not a word from anyone.. wtf.. really poor unprofessional service from the staff

Die außergewöhnliche Ausstattung sowie die idyllische Lage

Die Gravel Road war in sehr schlechtem Zustand

The setting

Room was not equipped as advertised. Shower was leaking. Safe was not working

I paid double I paid on booking.com and when l arrived l paid again

Service