Cottage With Hot Tub in Pembrokeshire

We arrived at the property to find no keys and no way to get in. After messaging and calling, the only response we received was a text saying the property “isn’t available” and “needs cleaning.” This is completely unacceptable. We had two excited children, a boot full of BBQ food that could not be kept cold on a hot day, and we were there to celebrate a birthday that has now been ruined. This wasted our fuel, our time, and our money. We expect an immediate explanation, a full refund, and compensation for the inconvenience and losses caused by your failure to provide the booked accommodation without any prior notice.

We arrived at the property to find no keys and no way to get in. After messaging and calling, the only response we received was a text saying the property “isn’t available” and “needs cleaning.” This is completely unacceptable. We had two excited children, a boot full of BBQ food that could not be kept cold on a hot day, and we were there to celebrate a birthday that has now been ruined. This wasted our fuel, our time, and our money. We expect an immediate explanation, a full refund, and compensation for the inconvenience and losses caused by your failure to provide the booked accommodation without any prior notice.

Pleasent house in a quiet close with onsite parking. Comfortable space for 2 to 4 people for a short stay. Didn't use the hot tub, weather to hot !

There were no replacement batteries for the tv remote,thankfully, we had taken an ipad. No bath towels supplied. No corkscrew/ bottle opener. Only one cooking ring that was operational, oven, and grill don't work. The garden area would benefit from TLC, and the over hanging branches lopped off to open the garden to the sunshine and stop the branches hitting the rear bedroom windows. Overall, it's a nice little house. Sure, the owner is aware the house/ furnishings would appreciate some TLC .

No breakfast

It wasn’t very clean at all .

The beds we’re comfortable and the hot tub was lovely.

In general it was very grubby. I had to clean the shower head and grime around the bath so we could use it. The kitchen washing up brush was also dirty and the pans to cook with weren’t clean either. Generally just felt unloved and unclean. The grill door was loose and just fell open. Needed more equipment, an oven glove, bath towels, hand towels to name a few.

Beds were comfy. Sofa comfy. Hot tub nice. Location was great

The property was dirty, mould on ceilings, stains on walls. Cobwebs everywhere. Lacked things like tea towels and washing up liquid. Surfaces were sticky when we arrived. Garden was a mess. If you wanted to sit in the garden it wouldn’t have been very pleasant. Smart TV didn’t work. No bath mat and bathroom floor was very slippy so me and partner had to share a towel and use one for the floor.

Location was good.

In need of a good deep clean. Food along with potatoes growing in cupboards. Litter out the back, ripped bed sheet(which I was told I had worsened it., took the picture before getting into the bed as I was appalled by anyone putting on a bed sheet in that state) no bed sheet on a single bed just a quilt .. the other beds no made up. When I looked for a sheet I came across a soiled stained quilt. I was only on a 3 night break, I wasn’t going to spend my short stay complaining about things that were clearly wrong! Disappointed that I wasn’t getting what was advertised!