Aysgarth Nook by Maison Parfaite - Luxury Holiday Home with Hot Tub

Location

This was booked for my husbands 60th Birthday & was suposed to be a rest from his ongoing Chemotherapy as he has stage 4 Cancer. What a fiasco: Security - non existent/ unable to lock rear door. Door was open for entire stay. Shower flooded 1st night & came flooding through kitchen ceiling. It was coming through fire alarm so that was going off too all night.!!! Power cut for 3 hours. 2 showers for 8 adults. No one to contact after 7pm. Drainage problems throughout. Flooring tiles cracked in sitting room & I cut my foot open on then. Kitchen had not been cleaned, so we had to throughly clean cupboard, drawers & oven before eating. We have emailed Maison Parfait to no avail, 4 wks down the line no resolve. Terrible customer service. Paid over £1300 for 2 nights , definitely not a luxury property. So disappointed. Most stressful stay EVER !!! DO NOT STAY HERE!!

The whole property feel’s worn and a bit tired, broken floor tiles, missing towel hanger and broken toilet paper holder in one of the on suites, in washed oven tray, no hot water from the kitchen tap. Very scruffy rear garden area. The photos of this property have clearly been taken some time ago and doesn’t reflect the real condition of the property which I find unfair.

The location

We was celebrating my father’s 70 th birthday The Hot tub was absolutely disgusting and filthy unable to use for two nights we had no working hot water in kitchen. wires were hanging from mirror in bathroom above sink damage to numerous tiles with tape covering the cracks desperately needs maintenance we was also accused of damaging a grey bedside cabinet il put picture of the bedside cabinet in images what we apparently damaged by sitting or standing on and was charged £300 for I would definitely not call this luxury

Good location

This property is definitely not luxury in my opinion. The sofas and sofa beda were not clean and had large stains on them. The tiled floor on the ground floor had lots of cracks, leaving sharp edges exposed and as we were staying with children and dogs this was dangerous. The decor looked tired and in need of a deep clean. The fridge was dirty and mouldy, cobwebs and marks on the walls throughout. If your marketing a property as luxury then I would expect this to be of a much higher standard.

The cottage was so beautiful, decorated for Christmas with wonderful underfloor heating and heated mirrors, it was so cosy. The hot tub was a great overlooking fantastic views. The robes were a fab touch and gave it that added luxury. Love the slow close features on th e furniture, a piano and wood burner, all fantastic.

When we arrived the hot tub must not have been on early enough. 5 hours later when we tried the hot tub it wasn't hot and we could only stay in a few minutes. We lost one night of enjoyment with it which was frustrating as it was the reason we picked the cottage, willing to pay more for this facility. It was a perfect temperature the next morning. The cottage was really clean, bedding, bathrooms, kitchen etc but there was an old yoghurt lid and dust behind the bin today which I had to pick up on arrival and some of the cups/plates weren't cleaned properly. A little attention to those details, proper and timely preparation would have made my review score a 10. Perhaps a turn down service also would have been a great addition.

Everything, such a homely environment and very cosy!

Nothing.

Fantastic communication from start to finish. The property was Fantastic throughout and had everything we could possibly need for our stay. The beautiful Christmas tree in the living room was a lovely touch and made our stay feel festive. Plenty of room for our family. Spacious but cosy living room. Kitchen had everything you needed. House was very clean and plenty of towels and robes for each guest. The property is in a fantastic location brilliant for walks and the local pub is very friendly with fab food less than a minute walk away. We didn't use the car at all during our stay.

There is nothing not to like about this property. A couple of minor issues were dealt with very promptly by guest services and communication with them was prompt throughout our stay.

Hot tub not cleaned and cloudy definitely a health issue not enough glasses crockery numerous lights with bulbs not working and spare bulbs crackles in lunge bathroom floors broken towel and loo roll holders left in the floor sofa dirty and stained

Location suited us. Views from the property. Plenty of towels and robes for the hot tub. Great little viewing room to keep an eye on the children in the tub. Welcome bottle of fizz. Great TVs in all bedrooms. Good WiFi signal Plenty of loo rolls! We didn't book it for the hot tub but the children enjoyed it. The accommodation met our needs for a 3 generation family break.

Seating area in lounge very low! No locks on bathroom doors. Washer dryer didn't work easily so hot tub robes remained wet! Hot tub smelt a bid odd on the 4th day. Difficult to get to behind the door to get to washing machine. Was cold in the bedrooms first night until we discovered strange heated pictures in all bedrooms. Not enough info on how to control them. No information file on other electrical appliances or local amenities. Mould in small shower room. Not sure if bathrooms are properly ventilated with no opening windows or fans. The shower room mirror seemed to get very hot. Door handle for small shower room was losing screws and therefore a bit dodgy if shut and couldn't reopen. Again and issue for privacy in the bathroom. This was supposed to be luxury, but really not quite. It was quite expensive.