The Nelson

Got a refund

The place doesn't exist. It's moved an hour away but our booking wasn't cancelled and we were still charged.

The convenience of the location

Cleanliness of the room Check in

None of the staff knew what was going on.

Very dirty and the heating wasn’t working.

Location

The room was very dusty, cobwebs ! Had to have extra electric fires , had to put slippers on to go into the bathroom floor was freezing! Over an inch gap under the front door had to roll up bathmat to stop draft! Bar barely open ! Had food well there was no starters! Only 3 options for main! No dessert! Nobody checked to make sure everything ok

Was close to where I needed to be

Cold, broken glass on the floor, very dirty bathroom. Dirty toothbrush glass, dirty mugs

Burnham Market

Noisy room. The owners deciding to have a very load argument at 6.15 am and the walls were very thin.

Location

Pub was shut and I was put in a room out in the car park at 7.00pm on a Sunday evening. No one there to greet, I phoned the number and i felt like I was a huge inconvenience when I called the mobile number. Bed spread had soil stains, above the bed there were cobwebs so large they must of been there for years.

Cold room, shower don’t work No breakfast available.

It was in a good position for what I needed to do while in the area.

The central heating was not working- I had a portable heater in the room. Water pressure in the bathroom was very low. The lock on the room appeared to have been broken open. The lock on the entrance door was missing. The restaurant was closed on the evening of my arrival and also not open for breakfast the next morning. There were no staff on site the morning I left. The external areas by the entrance door had piles of rubbish and broken furniture on the floor. Cleaning equipment left at the bottom on the stairwell-public area.