The Cherry Tree Hotel

Close to my destination

Coffee shop closes early

Quiet location, comfortable and clean

Very small room, not the greatest shower, just a strange place I probably wouldn't stay again as I couldn't really work it out

Breakfast was strange, I provided feedback that two pieces of toast with sausages between them was not a sausage sandwich, nor was it pleasant to eat. A bread roll, or just unseeded bread slices would have been perfect.

Nothing, everything was great except for the weird sausages in toast thing. The entire place was very well appointed though, very cool and elegant. Very Comfortable rooms and somewhere I would recommend.

Great accommodation and Friendly staff.

Nothing I did not like.

Beautifully decorated & clean. Lovely place& nice little touches.

The bathroom taps & shower see above.

The decoration is so beautiful and cosy. The staff really friendly and the breakfasts wonderful.

Very lovely room (once we found it), comfortable beds and clean. Nice and easy to find location.

The communication was honestly atrocious. After booking we had a message from the hotel to tell us that after 3pm we would need to self-check-in by collecting our room key card from a key safe around the back. However, we weren't given a room number in our booking so we had no idea which key we would need out of 13 rooms. We tried to ring at the weekend, as our stay was on a Monday night, but the number for the hotel just kept saying it was unavailable. We tried a different number that was given to us about booking breakfast, but the lady that picked up no longer works there! I tried messaging on the booking.com app and the hotel website and just got a reply about breakfast, so the message clearly was never read! We thought we'll just go early as in the first message from the hotel it said you could check in at the cafe until 3pm, but on the website it says the cafe is closed on Mondays! We tried to ring again on Monday, number still unavailable. When we got there, there was nobody about and the key safe numbers we were provided didn't work (we thought we'd just have to check the rooms to find the one that matched the picture we were given). However, one of the three key safes was open and contained the master key, which we had to use to get in and we found what was supposedly our room. We rang the number again and somebody picked up, he gave us completely different code numbers for the key safes and confirmed we were in the right room, but was more concerned that we put the master key back rather than giving us any kind of apology. So all in all extremely worrying and frustrating seeing as I was there to take an exam the next day as well!

Location. Dog friendly. En-suite room. Room was clean. Coffee was good. Manager was super helpful and very kind.

Breakfast menu wasn’t very interesting so we didn’t bother. Room had a big damp patch in the bedroom ceiling. There was no hot water in the morning due to a boiler fault. They did fix it but only after I had a cold shower. Cafe floor was really dirty.