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9.3 / 10 Guest Rating

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

428 South Gay Street, Knoxville, us

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel - main view

About the Property

Luxurious Accommodations
Step into a world of luxury at Hotel Cleo, Knoxville Downtown. Our 5-star property offers beautifully appointed non-smoking rooms with top-notch amenities to ensure a comfortable stay.

Convenient Location
Situated just steps away from popular attractions like East Tennessee History Center and Market Square, our hotel provides easy access to the city center and key landmarks.

Exceptional Services
Indulge in impeccable service with our 24-hour front desk and concierge assistance. Enjoy delicious meals at our on-site restaurant, unwind with a drink at the bar, or take advantage of our free WiFi.

Ready to experience the pinnacle of hospitality? Book your stay at Hotel Cleo, Knoxville Downtown, today!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Suite with City View - Photo 1
Queen Suite with City View - Photo 2
Queen Suite with City View - Photo 3
Queen Suite with City View - Photo 4
1/4

Queen Suite with City View

The suite has city views.

0
Sleeps 2
Amenities
Toilet

Romantic, Suite, 1 Queen, City View

Non-refundable
Room Only
20% OFF$788.63

$630.9

Includes taxes & fees
Executive King Studio with Street View - Photo 1
Executive King Studio with Street View - Photo 2
Executive King Studio with Street View - Photo 3
Executive King Studio with Street View - Photo 4
Executive King Studio with Street View - Photo 5
1/5

Executive King Studio with Street View

The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Toilet

Executive,Gay Street View, Studio, 1 King

Non-refundable
Room Only
20% OFF$721.36

$577.09

Includes taxes & fees
Luxury Queen Suite with Street View - Photo 1
Luxury Queen Suite with Street View - Photo 2
Luxury Queen Suite with Street View - Photo 3
Luxury Queen Suite with Street View - Photo 4
Luxury Queen Suite with Street View - Photo 5
Luxury Queen Suite with Street View - Photo 6
Luxury Queen Suite with Street View - Photo 7
1/7

Luxury Queen Suite with Street View

0
Sleeps 2
Amenities
Toilet

Luxury, Gay Street View, Suite, 1 Queen

Non-refundable
Room Only
20% OFF$822.25

$657.8

Includes taxes & fees

Guest Reviews

9.3
Exceptional82 verified reviews
AI Summary

Guests highly rate the pleasant staff and frequently praise the charming room.

Categories

Cleanliness8.6
Service9.6
Location9.6
Room Quality9.6
Amenities9.6
Value for Money9.6
Food and Beverage8.6
Overall Experience9.6

Select topics to read reviews

C
Crystal
Verified booking
Standard Room
Stayed in Oct 5, 2025

"Nice place"

10.0

This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.

Helpful?
S
Stephanie
Verified booking
partner
Standard Room
Stayed in Sep 7, 2025

"Good"

6.0

The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,

Helpful?
C
ConnieusUS
Verified booking
young couple
Standard Room
Stayed in May 19, 2025

"The property is absolutely stunning.i loved the decor so much and the exposed brick and history was great That said, De"

7.0

Absolutely gorgeous.

They don’t clean your room - was there Thursday - Sunday!

Helpful?
C
ChristopherusUS
Verified booking
solo traveller
Standard Room
Stayed in Apr 26, 2025

"Hourly motel masquerading as French chic."

1.0

I liked the breakfast they once brought up the floor, but it appears Marriott has done some cost cutting as this is no longer provided. When I was told “breakfast is now downstairs starting at 10”, I was expecting to find coffee and pastries. Instead, they seated me at the restaurant as if I’d walked in off the street.

Horrible soundproofing. You can hear EVERYTHING the adjoining rooms are up to. Cannot recommend unless you’re an exhibitionist or a voyeur.

Helpful?
J
Jeremy
Verified booking
Standard Room
Stayed in Apr 15, 2025

"Beautiful rooms"

10.0

One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.

Helpful?
B
BobusUS
Verified booking
review category business travellers
Standard Room
Stayed in Apr 1, 2025

"Very good"

8.0

appreciated the non-corporate design

the abusurd price for a hotel in Knoxville which doesn't serve breakfast or have any room service

Helpful?
C
Cynthia
Verified booking
family
Standard Room
Stayed in Mar 10, 2025

"Excellent"

8.0

Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.

Helpful?
T
Tonya
Verified booking
partner
Standard Room
Stayed in Mar 1, 2025

"Exceptional"

10.0

Great hotel! Excellent location. Would highly recommend.

Helpful?
J
JenniferusUS
Verified booking
young couple
Standard Room
Stayed in Feb 17, 2025

"Perfect Valentine's Stay"

10.0

Clean, beautiful, comfortable, intimate hotel.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 8, 2025

"Really beautiful hotel, central toeverything"

8.0

The hotel is beautiful, very clean. And centrally located. My “complaints” are really nitpicky. We were facing the street, and people were loud late into the night (not the hotels fault). The bed was very firm. If you love a firm bed, this is the place for you. They do provide lots of pillows, which I love. My only real complaint is that on the hotels.com website it said breakfast is included. At the hotel they said “we don’t do that anymore.” Disappointing.

Helpful?