WoodSpring Suites Downers Grove - Chicago

If they didn’t cancel my reservation

Very clean and nice staff

The location

From the minute I stepped out the elevator the hallway smells so bad I have to cover my nose and the bedroom was the same when I told the front desk she said it was the pet floor and she'd talk to her manager to move me even after I told her I'm allergic to cats and dog she never get back to me about it the room had pet hair on everything from floor to bed and the blinds on the window was discolored

La verdad no me gustó mucha espera para poder hacer la entrada muchas puertas cerradas no ay personal que te ayuden y te abran la puerta

El personal y el mal olor a perro mojado que olía por todos lados el elevador sucio y apestaba

Location

My room wasn't that clean, and the noise kept me from sleeping

Nothing

They cancelled y confirmed booking after I reached Chicago and I was stranded at night with two kids with no place to stay. Worst customer service and zero concern towards the customer. Atleast they didn't charge me

Newer construction, modern new appliances (including an induction stove top!) and design, staff was friendly even when clearly busy.

Slow internet access (there is an option to upgrade speed for an additional cost), lowish water pressure, room was clean but the floors were dirty, had to wait for the room to be ready when I arrived after 3pm. Also the tap water tasted a bit off, not enough to bother me, but it might be a problem for others.

The hotel cancelled my reserwation at 7 pm, on the day of my arrival when I was 30 minutes away… They said they had an emergency/ I think got a water leak… I was travelling with a dog so finding a pet friendly facility at 8 pm on Friday was a challenge… I was supprised they did not not offer me a voucher with some compensation for a hardship ( like airlines for a cancelked flight?) / did not refer to another facility/ did not even send official apologies and cancelation note to my email… I ended up making phone calls from a gas station… I had to pay very stip price st another place, and I ended much farther away from my desired location… In the past- I had an experience with mixed up reservation at another hotel- and their front desk person, or conciege reffered me to another alternative facility, and I got compensated for the price differencr- things gappen- and they vere completely not preoared…