Solaz, a Luxury Collection Resort, Los Cabos

My two best friends and I spent two nights at Solaz, a Luxury Collection Resort, Los Cabos and we are already talking about when we can go back. The property itself is absolutely stunning—every detail is thoughtfully designed and impeccably maintained. Everywhere you look feels like a postcard. Our room was beautifully appointed and spacious enough for the three of us to share comfortably. The terrace was large with incredible ocean views, and the shower… truly next level. What really made our stay exceptional, though, was the service. Every team member we encountered was genuinely kind and attentive. One of my friends is pregnant, and everyone—from the bartenders to the bell team—went above and beyond to make her feel comfortable and taken care of. It was also my birthday, and I can honestly say I’ve never had so much cake in a three-day span! The team made such an effort to make me feel special, and I felt incredibly celebrated and grateful. A few standout mentions: The two gentlemen bartenders at Al Pairo bar were fantastic—fun, engaging, and thoughtful enough to remember us the next night and ask about our evening. Roberto at the pool bar was so warm and welcoming. He took great care of my pregnant friend, made delicious drinks, and was genuinely proud to work at Solaz—it showed. And last but certainly not least, DIEGO our artisan butler, was absolutely incredible. He checked in on us throughout our stay, was consistently kind and attentive, and truly made us feel cared for. On our final night, he surprised us by decorating our room for my birthday, which was such a special and thoughtful touch. Diego is the best—I will absolutely request him every time I return. Thank you to the entire team for such an unforgettable stay!

A spring break trip that made all of us happy! Both parents and kids enjoyed a memorable time at the Solaz, we can't wait to come back and experience it again next year!

Amazing experience!! Santiago was very helpful and amazing customer service.

We stayed for over a week at the start of March 2026. The good: - Food was consistently excellent everywhere at the resort - all restaurants did an excellent job - Attendants at the pool (Carlos and Irving) were awesome - these guys work hard and check in often - The rooms are very nice and spacious - the housekeeping service was good though it did take until early/late afternoon for the rooms to be cleaned - even when putting the Clean Room signal on at 8:30 AM - The pools are warm (~90 degrees F) with excellent views of the ocean - no need to go on a whale watching tour as they can be seen right in front of this resort. The tour boats are seen frequently chasing the whales a couple hundred meters in front of the resort - The hottubs were also good and not too hot (~100 degrees F) - The atmosphere was great - high end and sophisticated Needs improvement: - Communication at the resort is poor at best. We found out that a portion of the resort was booked for an event which caused the family pool to be closed pushing all of those people over to the Adults pool. As it turns out, only half of the Family pool was closed but resulted in the Adults section being very busy - The reflecting pools by the Adults pool make no sense. They are a foot to a foot and a half deep - are these meant to swim or wade in? Why not make them actual pools? - Value for the money - this resort does not meet expectations. Pricing is a bit much - $750 pesos for a burger and fries? - Menus changed while we were staying but that was not communicated and the butlers did not provide the new menu's until we requested the latest - We had requested an upgraded room and were led to believe that may be an option at check in - when we did check in, nothing was mentioned. When I followed up half way through our trip, they told us that we already had one of the best rooms available and that no complimentary upgrades were available given what we had booked - this should have been communicated to us in advance. - We tried to order room service through the app - but that is not available at this resort - The butlers are useless. They have no ability to address concerns. - Noise levels around the pools got a bit much at times. The street noise inside the room was also noticeable - especially when the door was open. The bedroom closest to the street could always hear traffic noise

Wow. My husband I just returned from a four day vacation at Solaz and it exceeded all our expectations. What a beautiful setting and it didn’t hurt that we got a whale watching show from the pool deck every single day. I want to compliment so many of the employees that we met who did such a fabulous job at making us feel welcome, comfortable and well taken care of. First our waiters at the pool - Pedro, Gustavo and Rigoberto. They were all so friendly and outgoing and made sure my husband never had an empty tequila glass! Fantastic service. At the pool itself Fernando and Cesar were amazing too - what a tough job as many people bring their towels and books down early to take chairs and Fernando was very diplomatic in ensuring that he watched over how long it had been to make sure people could get chairs and communicated with us regularly to help us get a nice view - not an easy job! We had our after dinner cocktail each evening up at the bar by the Mexican restaurant and enjoyed very meaningful conversations with Francisco and Ivan about how they came to be at Solaz, and their experience there. They are quite talented at making those specialty cocktails and again, experts in true hospitality and it’s apparent that they truly enjoy their jobs. We can’t wait to visit again so please convey our thanks to all the staff! The Kellers

The workers are very efficient and kind! They ensure everything is in order and goes smoothly! Santiago was one of our waiters and did a fantastic job! Everything came out super quickly and tasted amazing!

Santiago at Mako restaurant was amazing. He was so nice and brought us a birthday treat! He gave great service and was so attentive. He was not only a server but a friend. I was a party of six and all of us loved him and wrote this together. Keep him forever!

Santiago my waiter was the greatest!! Loved it here

Amazing resort. Wonderful scenery and fantastic room. But, Jorge made our trip uniquely special by making us feel welcome and giving special attention to so many little details during our stay. 10 out of 10. Will definitely return!

First of all - don’t ruin your day by agreeing to hear the club marketing presentation. We were introduced to someone right after check in who made the pitch for us to hear the presentation in exchange for $300 of credit and 50% off at the spa. We agreed only because it was “75 minutes”. However, it was a solid 2.5 hrs! See the very bottom for a few more details. Now for the resort which was exceptional... The resort was way more luxurious, stylish and overall much nicer than we expected. Not too many times does a resort look better in person than online. This is one of them. Our Marriott Bonvoy status gave us a great upgrade to a one-bedroom suite and free breakfast. The service is excellent and we had 2 butlers who were available by text for any needs. Inside the room - our butler showed us how to connect our music device to the built-in speakers that were located throughout. There are 3 zones of speakers including the outdoor patio. It was a nice touch. The one-bedroom suite comes with 2 full bathrooms, an ice maker, wine fridge, fancy coffee maker and a jacuzzi bathtub on the patio. We were impressed with the design and execution as our patio was totally private from all sides, yet an ocean view was still maintained. What stood out were the details that elevated the experience. Binoculars were provided for great views of whales from the patio (which were very active!). Ambiance lighting, ice maker, whole gourmet coffee beans and a pool/beach bag is provided for use. Waters were provided complimentary in aluminum cans. Turn down service included chocolates. It was nice to have a ceiling fan & of course robes. The grounds are exceptional with attention to every detail. Art sculptures, varieties of cactus, ambient lighting…. It’s all there. The design and style is seamless with the arid landscape. The rooms are tucked away, and it didn’t feel crowded at all. Overall, I would say the vibe is more couples than families. My husband and I decided we’d leave the luxury for ourselves and not bring the teenagers here. The infinity pools are wonderfully elevated framing the ocean views. We enjoyed the “adults only” pool. The beach level is not cluttered. Pool service is exceptional. We enjoyed Al Pairo restaurant the most. The service was exceptional and food exquisite. Drinks were amazing and service all around was premier. I appreciated the purse / handbag racks. I also liked the luxury presentation of the bar. Everything visible was finely presented. I appreciate not seeing dirty dishes or plastic condiment trays. The pool bar had a similar vibe... the only thing visible are the beautiful bottles. Very classy. Back to the club marketing presentation… I’m honestly surprised the hotel even allows this. I understand the property has one owner, so hotel guests are the prime target. We did attend the marketing meeting which was way longer than promised (2.5 hrs!). The sales presentation pushes for a decision “now or never”. It’s ridiculous to think anyone would commit to that kind of spending (well over $150k) without thinking about it, speaking to your accountant, etc. We wanted to take a packet of info with us (because we were actually interested in some level of it) and that was not allowed. It was really dumb. My advice - don’t waste your time with the presentation as it may leave a bad taste.