Hacienda Encantada Resort & Residences

Beautiful setting and facilities

Hard sell on fractional ownership

Beautiful location, great pools and views. Great food, very friendly, helpful, accommodating staff, great vibe!

While we were there, there were a LOT of buffets (potentially due to staffing shortages over Christmas and New Year)…while we love a buffet, we don’t want to eat at one every day. So it would have been nice to have more A La Carte availability at the restaurants.

Property was well maintained and clean, and the pools were lovely. There were good facilities for outdoor activities and the gym was good. The staff who we interacted with were amazing. So kind and polite and genuine. The “adults” pool was nice and quiet and the views there are so nice.

The rate for each night was very high, considering that the rooms are not updated. The style of the resort is nice, but some things could be updated. Drinks, food and water onsite was very overpriced!

Not much

Very tired

The rooms

Lack of pools with hot tubs for family. Pools slightly cold. Took ages to order drinks at the bar. Got 3 different answers when asking staff questions, ie about making reservations for dinner etc

Main resort is away from downtown area. So if you are looking for all the amenities but want to be away from downtown hustle and bustle this is the place for you.

Having to sign for every drink and meal grows tiresome. Often times left waiting to simply sign a check.

Relatively quiet and good location. Nice landscaping and nice views if you can secure a room with a view. Staff are often hostile at check- in and not helpful or friendly. Prices at the 3 restaurants are very high and then they add 30% on top for tax and service. This makes the very mediocre food outrageously expensive. A small decaf coffee in the ‘always empty’ coffee shop was $8 and tasted burned and horrible. Our family lives in Cabo so we’ve stayed at many hotels, condos and resorts and never experienced this type of price gouging. I really feel sorry for families with small children and no car. Taxis are very expensive and they do not allow Uber on the property. This is a financial agreement with the taxi union. The golf cart drivers are THE BEST!! Hard working, helpful and wonderfully friendly. Housekeeping staff are also very competent.

Chicken mole was 2 skinny drumsticks with a jar of mole sauce poured over for >$36 plus 30% tax. I feel badly for staff hoping for an additional tip when food is so overpriced. Staff play loud music and sort silverware in the dining room of the ‘upscale restaurant Trajeneros’. I had to ask him to please sort it in the kitchen after 15 minutes of nonstop noise. Plates of food left in the hallways for more than 2 days. I called and asked wait staff and housekeeping to please remove the plates near the elevator because of bugs.