Rubi Tulum

Property was far away from everything and extremely dark at night roads were horrible.

Great experience with cool Tulum jungle vibe and very friendly staff.

The hotel is in the middle of nowhere—no restaurants, no stores, nothing. The only food available was the hotel’s limited breakfast and lunch options. Getting there cost me 1,000 pesos in taxi fare because the roads were pitch-black, unsafe, and impossible to walk. Outside, it was a construction zone—dust, noise, and chaos everywhere. Morning, I was woken up by loud construction sounds, making it impossible to rest. The room was freezing, with only a thin quilt and no comforter. I asked for one, but no one was at the front desk at night, and by morning, they simply told me that comforters weren’t provided. It was unacceptable. I couldn’t sleep, woke up sick from the cold, and endured endless noise. After seeing the poor environment, the construction dust, and the constant noise, I was immediately concerned for my health and wanted to leave before even checking in. The hotel initially agreed to refund me but later refused. Left with no choice, I stayed one miserable night and left first thing the next morning. As a female traveler, the area was terrifying—completely deserted, with no shops, no restaurants, and no delivery services. After dark, I was trapped in the hotel, hungry and scared. This was supposed to be a vacation, but it felt like punishment. Freezing cold, noisy, unsafe, and completely isolated—this was the worst hotel experience I’ve ever had. Absolutely appalling.

This is a beautiful boutique property in the jungles of Tulum. The grounds were well maintained and felt like a botanical garden. The pools were beautiful and refreshing (a little chilly). Dayanne and the other staff were exceptional; welcoming, friendly and knowledgeable. We went during the “off season” and therefore had limited access to amenities (restaurant was only open for brunch). The local food delivery service Tomato was a game changer and helped us enjoy local foods without leaving the property. While the roads nearby were in poor condition, they were fairly easy to navigate using an ATV or scooter. Taxis had no trouble and were easy to access.

when i got there it was like no welcoming because i got there at 7 there was no receptionist so the security took us too our room and that was it, I mentioned bout my vip access the next day n they said they didn't know anything about what that was, didn't get no drinks or anything, the restaurant was closed when we got there so we had to call another taxi to get something to eat, they should atleast have a snack store or room service since theres nothing close or walking distance, hotel was just nice just needs more pptions for guest.

The hotel had a stunning design and an amazing vibe—you’d never even realize you’re in the middle of the jungle. The room was spotless, and the staff was exceptionally friendly.

This place was absolutely beautiful. It’s romantic, secluded, clean, tranquil, peaceful, and just flat out perfect for what I was looking for. The last bit of the trip to get there, the road was a bit torn up from construction but once you walk inside your just in awe. Staff was amazing and friendly, property is so well taken care of I felt like I was little oasis.

The restaurant and the bar are closed at the moment. You are literally in the jungle and if you want to order a drink you can’t. We are not informed in advance of this and is unfair. The hotel has high potential!

Pictures does no justice this place is absolutely gorgeous. Trust me you’ll love it.

Good food and service