The Riviera Maya EDITION at Kanai

David martinez at the beach was amazing all day excellent service. Hotel is 10 of 10. We are definitely gonna be returning.

We had a great time and really enjoyed the Edition. The people at the front are extremely accommodating, Montserrat and Macarena are very helpful. At the beach area Oscar and Pablo are great and Paco is the best of the best. I would ask for Paco’s area specifically. He went above on beyond the make us feel at home and is just a great human. Only issue we had was with hot water in the shower which they fixed pretty quickly. We would definitely go back!

Had a great dinner with excellent service (especially Henry)! They surprised us with a cake and sparklers for a birthday! Hope to return!!

We went to The EDITION the first week of December to celebrate our babymoon and had the most amazing time. The resort was very clean and the landscaping was beautiful. The staff and guest experience was what stood out to us the most. We were welcomed with chocolate covered strawberries in our room and from each day on were treated to little surprises. We spent a day at the cabana on the pier and the staff surprised us with a special babymoon celebration (sparklers and all!) with a delicious dessert. We also loved the "fake oysters" we had at the pool. The mocktails were so yummy and the food we ate everywhere was amazing. We enjoyed visiting the nearby resorts for dinner as well and found it nice that the EDITION provided us with a complimentary golfcart ride to dinner. Some shoutouts to the staff (sorry if we missed anyone!): Solomon at the beach, Carlos & Pedro aka Peter at the pier, Brian, Jimmy, & Rafael at the pool, Adrian at the lobby bar, Gift shop worker who was also expecting a baby! (I failed to write down her name but she was so sweet!), Alejandra Morales - Guest Experience Supervisor who surprised us with dessert and a framed photo from our babymoon photoshoot that brought us to tears! THANK YOU ALL! We hope to return someday!! Mama will be drinking real cocktails instead of mocktails next time :)

Currently staying here and have been underwhelmed . Concierge is clueless, they have not done a great job with my wife’s allergies at the restaurants, and the main pool is ice cold. So they are allowing families to use the adult pool and there are not enough chairs. I have never stayed at a high end resort that doesn’t have a heated pool. No clue of its broken or doesn't exist, cant get a straight answer. Housekeeping also showed up so late after multiple requests The room and resort are gorgeous but for the price im paying, the service has been comically bad. Quite possibly the worst concierge staff I have ever dealt with. I just decided to do everything myself

The hotel is located approximately 40 minutes from the airport and sits within a shared compound alongside two other properties—the St. Regis and Auberge. A convenient golf cart system makes it easy to travel between the three resorts. While the hotel feels somewhat isolated from outside surrounding areas, the hotel itself is exceptional, with impeccably maintained grounds. Staff members are constantly visible and consistently maintaining the grounds. Guest rooms are spread across three separate buildings, though none offers an advantage over the others. Service throughout the resort is exceptional. At both pools, attendants regularly checked in to see if we needed anything—fresh towels, ice, water—and even repositioned umbrellas to provide additional shade as needed. Everyone we interacted with consistently went out of their way to ensure we were comfortable. The gym and spa are both beautiful and very well maintained. While high pricing is expected at this type of resort, the spa services were still notably expensive, with massages exceeding $400 USD including gratuity. The gym is complimentary for guests and accessible 24 hours a day using your room key. The restaurants throughout the compound offer a variety of dining options, all of which allow charges to be applied directly to your room. While each venue provides a high-end experience, pricing across the restaurants is fairly consistent on the expensive side.

We had a wonderful dinner at the So’ol Edition with our friends while visiting Riviera Maya the whole seabass was excellent as well as the short rib. Brian was our server and was super attentive to us from all of the salts that he offered us on our margaritas to the local Mexican wine suggestions that he gave us. I would highly recommend coming here if you’re in Riviera Maya!

Marco was an excellent waiter and cabana attendant! Highly recommend! The NYE festivities were also lovely- delicious buffet at So'ol and a fun beach party afterwards! Festive season schedule is nice for adults and kids. Maybe more for adults outside the holidays, but perfect for all now.

We had an absolutely amazing time at the Edition. We had two families with our kids there and they accommodated our every need! Solomon and David Martinez and many others at the pool and cabana area were outstanding staff members helping us ring in the new year with pure magic! Thank you Edition @ Kanai!