The Riviera Maya EDITION at Kanai

Well, this was our 4th time staying at this beautiful and breathtaking resort that every time I go there, I am in awe of how they have even managed to build such a beautiful place. the staff were all amazing and they all go out of their way to make sure you are pampered. I highly suggest this resort for all who love to get away for some relaxation and away from it all. We did not even leave the resort, and the spa was fantastic as well.

never felt so humiliated at check-in ; some of the people who work there should never be allowed to work in the service industry

We spent 8 days at the Edition in Kanai. Despite the beautiful facilities, we had several issues throughout the week. I do not recommend this hotel for families with children as it seems to be targeted towards singles who want to party. Pros: 1) The hotel has a new, beautiful building, well integrated with the natural landscape. The pools are generous and there is a complimentary beach service where you can get towels, umbrellas, etc. You can also order food from there, although it is quite pricey (e.g., a fruit bowl is $25 USD) 2) The service at the Kitchen was exceptional, driven by Nazarilla's team. We went there for breakfast every morning and they were able to accommodate our custom dietary needs with ease. The quality of the food was consistently good, although they don't have too many options that we typically find in other resorts (e.g., waffles). Cons: 1) Our dinner reservations were mixed up by the hotel staff, and we ended up spending Thanksgiving dinner at a restaurant in Playa del Carmen, because they informed me a day before that our reservation was not confirmed, giving me little option. 2) The AC system in our room was broken for the entire duration of our stay. We complained about this multiple times, but our requests were ignored, with us being blamed for opening the balcony door too much. What's the point of having a balcony? In short, this was never fixed and we ended up waking up in the middle of the night because of the high temperature. 3) The hotel allows guests to smoke in the hotel's facilities and near the pool areas. We had an incident with other guests smoking cigars in a cabana, close to where my daughter was playing. The staff indicated that they could do nothing about it and asked me to find another place in the hotel if that bothered me. After escalating this with the hotel manager, these guests were asked to leave the cabana and stop smoking. 4) There is constant techno music at the beach (very loud, you can't hear the waves of the ocean). I found this annoying, as when you are in front of the ocean at 8am and you just want to relax or read a book. After asking about this, the manager told me that this hotel is not meant for relaxation and families, but instead is geared towards people looking for drinking and partying, and suggested that I go to the St. Regis next time. 5) Not the hotel's fault, but the ocean is full of seaweed, despite the presence of public servants cleaning up the beach daily. On some days, the smell was nasty, and honestly, it's not a great place to swim. On the flip side, the water in the pool was quite cold 6) There are limited options for dinner, as most of the restaurants serve high-end Mexican food. If you don't like spicy food, then you are left with only two places that have ordinary offerings. For instance, the Italian restaurant does not offer pasta. The best places for families are Itzam, Chaya, and Toro (if you are willing to pay the high price for their steakhouse). The wine selection is mediocre and insanely priced (with markups of 6-10 times the retail price, whereas typical restaurants charge 2-3 times the retail price). I was surprised to find that this resort was more expensive than the most exclusive places in Maui, Hawaii.

Everything was amazing and Henry went above and beyond for my wife and I to have the most enjoyable and comfortable experience. Thank you to all the staff for everything - we will not forget this experience.

Rafael was an amazing server. He paid attention to every detail. We enjoyed the delicious margaritas and fresh food. Best service. The view was spectacular and we saw the most beautiful sunset.

I wanted to share our recent experience at the Riveria Maya Edition at Kanai. We arrived on Thanksgiving day and stayed for 5 nights. First things first, the property, architecture, beach and food were top notch, all 5 stars. I really think resorts like this in Mexico have the culinary scene figured out, as we didn't have a bad meal once. From breakfast to dinner at one of their fine restaurants, the food quality and presentation was 10 out of 10. Notable staff members and service team that went ABOVE and BEYOND: At So'ol Restaurant and Beach Club - Ivan for dinner service our first night, really made us welcome. Drinks at So'ol Bar in the evenings before dinner with both Daniel and JC. Really friendly service, very knowledgable about mezcal and it great getting to know them better. We spent every day of our 5 day stay at the So'ol Beach Club where the food and service was exceptional. Ricardo, Marco, Jonatin and Ramon really do a wonderful job, made us feel welcome each and every day and were always ready to help. Soloman - what can I say but WOW?!? He really does a great job hosting and keeping the pool service on point. Do not sleep on the Lobby Bar either. Exceptional service and attention to detail. We had drinks at the St. Regis next door one night and its really NO COMPARISON to the Lobby Bar at the Edition. The ambience and service at the Edition is so much better! And last but definitely not least - can we talk about Tiguron at the LUX Tennis Center? We had originally only planned lessons for 1 day but quickly changes that to 3 days after we both had a great lesson from Tiguron. What a great coach and instructor. You really have a gem with him. I really can't express how pleased we were with our time there and would highly recommend to anyone! We really hope the Edition keeps this up and continues to dial in their craft because they have something special going on there. Cannot wait to go back.

This establishment is not just a resort, it's a haven! From the warm and caring staff to the ocean front room views, you'll find beauty at every turn. The friendly service treats you like family and the food is prepared with precision and excellence! Highly recommend the "Edition" Maya Rivera for anyone looking for a resting place full of enjoyable activities that will be memorable for a lifetime!

Gracias bracias ! Amazing ! Lovely food and service. Rafael, You’re the best! Beautiful place and people. Thank you…..

Amazing! The atmosphere was peaceful and pleasant! The rooms and room service were exquisite as was the custom service. They have sweet amenities on the beach; paddle boarding, snorkeling and scuba diving as well. The staff is top notch to cater to any and all requests you have. If you have the privilege to go make sure and ask for Marco at So’ol, he will make your experience 10 out of 10.

Everything is so beautiful! And the service is top notch! I enjoyed that everyone was so happy to serve and help! I didn’t have to lift a finger most of the time. And everytime I turned around someone was there to check if I needed anything.