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9.6 / 10 Guest Rating

Cristalino Lagoon Front Hotel, Restaurant & Spa

511 Costera, Bacalar, mx

Cristalino Lagoon Front Hotel, Restaurant & Spa - main view

About the Property

Luxurious Accommodation
Experience opulent rooms equipped with modern amenities such as a coffee machine, flat-screen TV, and air conditioning. Some rooms even feature a balcony for breathtaking views.

Relaxation and Dining
Indulge in the outdoor swimming pool, garden, and terrace, perfect for unwinding. Treat your taste buds at the on-site restaurant offering delectable dishes.

Convenience at Your Fingertips
Enjoy top-notch services including room service, concierge assistance, and free WiFi. With airport transfers and car rental services available, your stay at Cristalino Lagoon Front Hotel, Restaurant & Spa will be seamless.

Book now to experience the epitome of luxury and relaxation at Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe King Room - Photo 1
Deluxe King Room - Photo 2
Deluxe King Room - Photo 3
Deluxe King Room - Photo 4
Deluxe King Room - Photo 5
Deluxe King Room - Photo 6
1/6

Deluxe King Room

The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

45 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryer

Double room King bed - Deluxe - Partial view

Non-refundable
Room Only
20% OFF$199.4

$159.52

Includes taxes & fees
Deluxe Twin Room - Photo 1
Deluxe Twin Room - Photo 2
Deluxe Twin Room - Photo 3
Deluxe Twin Room - Photo 4
1/4

Deluxe Twin Room

The spacious twin room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

45 sqm
Sleeps 2
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryer

Deluxe Twin Room

Non-refundable
Room Only
20% OFF$300.01

$240.01

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
Junior Suite - Photo 6
1/6

Junior Suite

This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, a private entrance, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

92 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryer

Junior Suite Lagoon View

Non-refundable
Room Only
20% OFF$395.15

$316.12

Includes taxes & fees
Junior Suite Partial Lagoon View - Photo 1
Junior Suite Partial Lagoon View - Photo 2
Junior Suite Partial Lagoon View - Photo 3
Junior Suite Partial Lagoon View - Photo 4
Junior Suite Partial Lagoon View - Photo 5
1/5

Junior Suite Partial Lagoon View

1 King Bed484-sq-foot room with partial lake views Layout - Bedroom Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch Smart TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and room service (limited hours)Sleep - Tempur-Pedic bed, premium bedding, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safeComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Tile flooring in roomNeed to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

45 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerAir conditioningHair dryerPrivate bathroom

Junior Sutie Partial Lagoon View

Non-refundable
Room Only
20% OFF$299.35

$239.48

Includes taxes & fees
Deluxe King Size Partial Lagoon View - Photo 1
Deluxe King Size Partial Lagoon View - Photo 2
Deluxe King Size Partial Lagoon View - Photo 3
Deluxe King Size Partial Lagoon View - Photo 4
Deluxe King Size Partial Lagoon View - Photo 5
Deluxe King Size Partial Lagoon View - Photo 6
1/6

Deluxe King Size Partial Lagoon View

1 King Bed484-sq-foot room with partial lake views Layout - Bedroom Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch Smart TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and room service (limited hours)Sleep - Tempur-Pedic bed, premium bedding, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safeComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Tile flooring in roomNeed to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

45 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerAir conditioningHair dryerPrivate bathroom

Deluxe King Partial Lagoon View

Non-refundable
Room Only
20% OFF$180.36

$144.29

Includes taxes & fees
Deluxe Double Partial Lagoon View - Photo 1
Deluxe Double Partial Lagoon View - Photo 2
Deluxe Double Partial Lagoon View - Photo 3
Deluxe Double Partial Lagoon View - Photo 4
1/4

Deluxe Double Partial Lagoon View

2 Double Beds484-sq-foot room with partial lake views Layout - Bedroom Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch Smart TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and room service (limited hours)Sleep - Tempur-Pedic bed, premium bedding, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safeComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Tile flooring in roomNeed to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

45 m2
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerAir conditioningHair dryerPrivate bathroom

Deluxe Double Partial Lagoon View

Non-refundable
Room Only
20% OFF$180.36

$144.29

Includes taxes & fees

Guest Reviews

9.6
Exceptional227 verified reviews
AI Summary

Guests highly rate the location and frequently praise the view.

Categories

Cleanliness9.9
Service8.9
Location10.0
Room Quality9.9
Amenities9.9
Value for Money9.4
Food and Beverage9.4
Overall Experience9.4

Select topics to read reviews

H
HomausUS
Verified booking
couple
Standard Room
Stayed in Mar 16, 2026

"My husband and I absolutely enjoyed our stay at Cristalino"

10.0

The property was new and very up to date. Very clean and the staff were very polite and attentive. Loved being on the lagoon.

I can’t think of anything

Helpful?
R
RenaultfrFR
Verified booking
couple
Standard Room
Stayed in Mar 15, 2026

"Une situation exceptionnelle sur la lagune !"

8.0

J ai beaucoup apprécié la modernité de l hotel ouvert il y a 2 ans et sa situation juste exceptionnelle sur la lagune, permettant de se baigner aussi dans le cenote esmeralda ! La vue est incroyable et l hotel est proche du centre ( 2km) pour accéder aux différents restaurants

Des détails sont encore a améliorer pour le confort, pour la mise a disposition de serviettes de bain qui pourraient etre en libre service dans 1 panier pour eviter d aller en reclamer et etre autonomes 😃 toutes les chaises longues houssées pour les protéger pourraient etre déhoussées plus tot en matinée ( tant pour la vue sur le ponton que pour s y installer ) - nous avons recommandé a l hotel de mettre a disposition au petit dejeuner du the breakfast pour les amateurs de the ( ce qui sera pris en compte )

Helpful?
H
HinnerkdeDE
Verified booking
couple
Standard Room
Stayed in Mar 15, 2026

"Exceptional"

10.0
Helpful?
E
ElizabethcaCA
Verified booking
couple
Standard Room
Stayed in Mar 15, 2026

"Exceptional"

9.0
Helpful?
J
JoannecaCA
Verified booking
couple
Standard Room
Stayed in Mar 2, 2026

"Exceptional"

10.0
Helpful?
C
ClausdeDE
Verified booking
couple
Standard Room
Stayed in Mar 1, 2026

"Perfect Hotel in Bacalar, friendly staff, we loved it here"

9.0

Perfect spot to stay with direct access to the Lagoon in shallow water, also great to take a boat tour next door (DayTour), super friendly staff

Helpful?
C
CharlieusUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 24, 2026

"Beautiful location and responsive staff"

9.0

Great location and food was excellent. Beautiful views of the lagoon and plenty of places to set and enjoy. Easy to get staff help by WhatsApp.

Spa was weirdly over attentive of that’s possible.

Helpful?
J
JohngbGB
Verified booking
couple
Standard Room
Stayed in Feb 24, 2026

"Great place"

10.0

The hotel gets a big yes from us .

Breakfast included

Helpful?
B
brunellomxMX
Verified booking
couple
Standard Room
Stayed in Feb 23, 2026

"Con pochi e non costosi miglioramenti, l'hotel può meritare l'altro prezzo imposto"

8.0

Il ristorante (ottimo), la posizione di fronte alla laguna, il personale che riceve gli ospiti, la abitazione (ottima)

Il servizio offerto dalle due hostess dello SPA = scadente La pulizia dei bagni esterni = wc intasati La sporcizia del giardino e della piscina Le barche che transitano continuamente a pochi metri dal molo dell'albergo, cosa pericolosa per chi nuota

Helpful?
D
DMYTROuaUA
Verified booking
extended_group
Standard Room
Stayed in Feb 10, 2026

"Отличный отель, но дорого."

10.0

Один из лучших отелей, что я видел. Расположен прямо на берегу озера. Номер - выше всяких ожиданий. Отличный минибар с нормальными ценами. Огромная кровать с мягким и чистым бельем и подушками. Отличный санузел. Не к чему придраться.

Все идеально, но хотелось бы дешевле.

Helpful?
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