Maxwell Collection Romantic Zone

The location was beautiful, the actual hotel is very nice. The view was the best, the pool was very nice but not family friendly... Carlos our concierge was the best, he tried very had to keep us happy and sent us a lot of information about Puerto Vallarta..

Some of the staff were not friendly, the rooms were very dirty. I left a tip for the house keeper and she didn't do nothing. The bedcover were all stained, showers dirty and sofas and carpets smelled like pets. Very disappointing

Prachtig zwembad en de het appartement was goed

Heel veel herrie vooral als de balkon deuren open staan kun je elkaar niet meer verstaan Geen handdouche erg onhandig! De conciërge beloof van alles en uiterlijk na 5 minuten te reageren op je bericht. Maar hij doet niets er gebeurt niets of zeer traag er was in het begin geen wifi en de koffie machine heeft het nooit gedaan ondanks alle beloftes We hebben een 4 pers app en we zijn met z’n 2e. Als je vrienden wilt meenemen naar je appartement na 12 uur mag dit niet meer! Dat is in een uitgaan gebied niet wenselijk. Alleen als je dan geld geeft kan in eens alles Pure corruptie

Roof top pool amazing The look of the apt is nice

Very noisy in the apt because of the cars on the street the apt is located on the 4 th floor Also noisy from the hallway it’s not isolated for the noise at all Lost power twice

Infinity pool Laundry in suite

Very very noisy on deck as property sits next to hwy 200 on a hill. Multi elevators is bizarre. Address of building makes it impossible to find building. Our taxi delivered us to back of building as per address on website where there is no signage to get into building. A local told us property is SoHo Residences and main entrance is on hwy 200. Pool music too loud and drinks are over priced and very poor quality. Ridiculous that rules do not allow you to bring own drinking water or snacks to pool. Elevators stopped working twice due to power outage meaning you have a lot of stairs to climb. Booking.com should require listing to say SoHo Residences and not Maxwell Collections as Maxwell Collections are a property management company and not a physical building.

The apt was nice and clean, the pool and it’s stunning views was the main start and draw. The staff are friendly.

The prices at the pool bar are too high, you hardly saw anyone dining or eating because of the prices. I even heard other guests talking about it at the pool, which is a missed opportunity. They should at least do a happy hour. The guest policy is but too strict as well. If I’m paying for a whole condo that has the capacity for 4 guests when I booked it then I should be able to have a guest spend the night with me, it felt like a boarding school. The washing machine only works on certain settings and was not warned about prior to. Guac and chips and the chips came in a plastic wrapper they, weren’t even fresh or served in a basket/plate just handed to me in their wrapper.

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with a great view and reliable Wi-Fi. The staff were friendly and helpful from check-in to check-out, making everything smooth and welcoming. The location was convenient, close to shops and restaurants. I would happily stay here again and highly recommend it.

Everything!!! Such an incredible place! Very comfortable, clean and beautiful! Great apartment, and beautiful common areas. I also loved the gym which was stunning, full equipped and super clean.

Everything was good.

beautiful room, beautiful view from the pool, and the design of the apartment was very nice, and very spacious

I was not aware that it was located in the romantic zone. Pool hours wish they were extended, very strict on children staying at the hotel, I also found hair in the bathroom shower