TUK Tulum

Everything I needed.

Hot water not reliable.

This is NOT a hotel! It is a failed condo development with many vacant storefronts for rent across from a big box supermarket. I believe they are trying to recoup their losses and renting out unsold apartments. I canceled my reservation and moved to another hotel.

* Central to the highway and busy downtown area * Supermarket for groceries opposite * Good Towels * Luxurious Towels and Bedding * Quiet Rooftop pool and lounging area, clean and loungers available, toilets and a shower. Towels provided * Good A/C * Quiet and safe location * Our balcony overlooked the jungle and had a tree with lovely local birds to have breakfast with! * Ample storage * Security controlled parking * Powerful waterfall shower * I would stay here again

* Kitchen equipped for self catering, but lacking many basic amenities - dishcloth/towel, kettle, bottle opener, washing up liquid, scissors * Door to hallway not soundproofed and some noisy neighbours trailing the corridors * Apartment blocks, mainly privately owned, so many residential/long term let's, not a holiday vibe * Penthouse Apartment with Private pool, lovely luxury but didn't get sun til the afternoon, and required regular moving around the small area to stay in sunlight * Signage not clear for the buildings being the correct destination or that the parking is connected- it is.

Good location and friendly staff

- WiFi worked in one part of one room only, meaning I had an earlier checkout than expected as I was working remotely. - Air con units don't gather condensation so it drips all over the floor and down the walls.. - Towels and bed linen were stained. Asked for this to be changed and they were replaced it others that were equally stained. - Pool hadn't been cleaned / water treated (some sort of residue on top) - Everything was the absolute bare minimum e.g. no kitchen towels, washing up liquid, shower gel, hairdryer, chairs on balcony etc. - Was unable to sit on the terrace or balcony due to lack of seating/shading area. There was also no umbrellas, beds or outdoor furniture it Was very uninviting and nothing like the pictures. - When the wind picks up, the doors whistle due to poor sealing All in all a pointless and quite possibly the most disappointing stay I've ever had.

Big apartment Nice to have access to the pool

Far away from the beach Situated near a big parking lot Asked for more chairs to be able to have enough for sitting down having breakfast - we never got them

Has everything you need on the property! The spa, gym, Art walk, pool…. I don’t think the pictures do the property justice. And anything else is next door. Walking distance to super Aki ( pickup point for most excursions.) as well as restaurants and events. It’s about 10 minutes from almost EVERY main attraction. Including sfer Ik, the public beach, beach clubs, food…

There’s a faint smell that I didn’t care for. Not too bad but I have a strong nose

Tuk Tulum is a great place to stay. Huge shout out to the receptionists - Azul and Ashley, they were really friendly and helpfuI. I also really liked the interior and exterior design of the complex, especially the murals, plants and trees - really cool landscaping. The rooftop pool and view on jungle also a huge plus. 10/10 would recommend

Campus-like feel and very clean. Shout out to the very honest cleaner and reception staff who found an item I’d mistakenly left in the safe. Good location - near town centre and supermarket. Comfortable bed.

People were noisy in the corridors and had room parties. The latter was dealt with by security however. Only one lounger on private roof pool area. Spiral stairs quite dangerous and you can hear the wind through the door. Check your booking before you arrive. 2 of us didn’t get what we had booked - apparently there are teething problems with new management and admin.