HOLT Hotel del Pueblito

I would not recommend this property to future travelers to San Miguel - the location is good and the rooms are cute, but that's where it ends for me. On my first night at the hotel, I checked in after the requested time, and when I entered the room, there was a worker's sweatshirt on the bed, furniture was all out of sorts, and there was a mess. He told me it was a plumbing emergency. I sent a message on WhatsApp to the staff, and they didn't know this was happening prior to my checkin (because they are not on-site, they are virtual). I had a dinner reservation so I had to quickly change and leave my things. Then, I was told I should not stay in the room overnight because the plumbing was not working in my room. They offered a location 20 minutes outside of town. Thankfully I had a friend in the city, so I stayed the night with them. I came back the next day and the problem seemed to be fixed, however there was loud construction I was not made aware of, and I was trying to rest -- they were drilling and welding until 6pm. The virtual staff was also not aware of this. Finally, I cannot underscore enough how bad the room smelled the entire time I was there. Every time I walked into the room, there was a stench of sewage. There is definitely below standard plumbing practices at this property, because the smell was coming through the toilet and the shower drain. Nothing was ever done about this issue.

The room was nice, clean and comfortable. After we figured out that the check is completely online it worked out well. The location is nice for people who want to discover the city by foot

At first the check in process was a bit unclear. Otherwise not much to complain about

Location and amenities were top!

Shower pressure was too high and a bit complicated to regulate. Would be great if there was parking with a fixed fee for guests :)

The property had a lot of charm and was comfortable. However because there is no one on duty , when they lock the front gate you have to fiddle around in the dark to find the correct code to even get into the premises let alone the room. We helped quite a number of people who were locked out and didn’t have the correct code.

Nice design, not too far from the zocolo, restaurant downstairs was very nice.

Not flexible when I needed to change my dates

Our room was very clean and bright. The bed was awesome! Plus we had an assortment of pillows from hard to soft. Check in was easy. I liked the keyless entry. And the location is on a very quaint and relatively quiet street.

Good location on a beautiful street!! Would stay again.

Location

great hotel and staff, great food. You must know the hotel is in a less than desirable area but is very close to notable activities and points of intrest