Xambé

Very beautiful and big room, an amazing view and nice pool. Mariano felt like a true friend immediately and was so helpful with everything. Good wifi, shower, and beds. Very clean.

Small detail; a trash can in the room would be really convenient. The rental bikes could be in better state but they work :)

Auf den ersten Blick - wunderschön! Design- und Einrichtungstechnisch super. Rezeption war schnell, freundlich und kooperativ!

Handtücher dreckig - keine Reinigung - verrostetes Inventar/Armaturen - Küchenausstattung mies - Liegen/Stühle defekt - Auflagen dreckig/verschimmelt/voll gekackt - Dusche defekt - kein Besen/keine Putzmöglichkeiten - kein/schlechtes Internet - TV funktionierte einer von zwei - keine Poolreinigung privat+Gemeinschaftspool - Elektrik - völlig überteuert!!! Gebäude 3 Jahre alt und null gepflegt! Zustand als wär es 20 Jahre alt. Schade, weil es Potenzial hat! Ich würde

Location , Area , People that work at the reception, architecture.

Problem with hot water during my stay .

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El hotel es agradable pero no hay restauración, no hay cambio de ropa de cama, al salir hicimos la reserva en booking pero el hotel nos añadió impuestos mientras que los impuestos estaban incluidos en la reserva booking muy decepcionado con el hotel.

Chambre très grande avec balcon, très jolie et avec une vue sublime sur la jungle. Piscine magnifique sur le toit. Quartier calme. Vélos avec paniers et cadenas proposés gratuitement par le propriétaire (normalement 150mxn par personne et par jour - pas très bon état) . Parking aisé.

Chambre communicante : une simple porte nous séparait de la chambre d'à coté --> aucune intimité et aucune insonorisation ! Devrait être mentionné lors de la réservation. Musique forte à la piscine jusque tard le soir alors qu'il n'y a personne, mais nous avons demandé au personnel d'éteindre cette musique et ils l'ont fait très rapidement. Réceptionnistes parlant uniquement espagnol (mais possibilité de discussion en anglais avec le propriétaire). Pas d'eau dans le frigo, ce qui aurait quand même été apprécié. Wifi de la chambre qui ne fonctionne pas , obligé de se connecter au wifi du lobby. Emplacement assez isolé, voiture nécessaire.

I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.

Tutto! Hotel di lusso in una zona stupenda, personale super disponibile.

My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !

Loved everything about this hotel - the room sizes, cleanliness, decor, and the rooftop pool was everything!!! 100% recommend.

Only detractor is the location. It’s in a quiet neighborhood with no restaurants around it, but we ordered in and it wasn’t a problem.