Jacob Lake Inn

Great restaurant

It was rustic; a far cry from modern hotels. But the inside was quite clean and comfortable. The hot and cold water lines of the shower was reversed; i.e., it started with hot water. Continue turning it will reduce temperature to the desired level. Although there was a warning sign, a sleepy guest could get burned. This was definitely a safety hazard.

We stayed in a cabin at Jacob's Lake Inn, about a 55 minute drive to Grand Canyon North Rim. The historic cabin was clean and had everything we needed. The bed and pillows were comfortable. We parked right outside the cabin and walked to the lodge which had a dine-in restaurant, a counter you could eat at, a convenience market, gift shop, and delectable freshly made cookies. The staff was very customer service oriented and shouted a welcoming hello each time we entered the lodge. They were busy on the weekend and hustled to serve customers. There's a gas station next door. They had a fire burning in the fireplace on the cold evening that we arrived. It was a charming place with friendly staff and a convenient location - a very good value!

Comfortable,clean,friendly!

We stayed in the hotel part of the Inn. There are motel type rooms at the front and small cabins to the rear. The hotel building is at the back of the property. We have stayed there 3 times in the last three years mainly because thee are no other options unless you stay in the park. The rooms in the hotel are a little outdated, The beds are not great. Their bathrooms are very small. The Tvs in the room have 2 remotes and no instructions on how to use them. We were on the second floor this trip and discovered they turn off the elevator at night. We asked and no one had an explanation.

kitchen was very slow, servers were great, elevators didn't work, ice maker didn't work, door lock didn't work, nice place to stay but could use better management. Nobody seemed to be in charge.

Restaurant-too long of a wait for food to come out & then cold on arrival Power outage overnight

The staff for check in was very polite and efficient. Check in was painless and quick. The waiters/waitresses for dinner and for breakfast were so nice and efficient and seemed to be genuinely interested in accommodating/serving us.

Rooms were dated but fine. Servers in the restaurant were very nice and tried their best but i waited an hour for a chicken sandwich and my fried vegetables consited of a few tough green beens. It was obvious, there was no management for the restaurant, Fortunately for them, they are the only game in town.

Nice secluded property.