Vista Suites of Pigeon Forge

I normally try and find the best things I can about a place, but I've paid much less for a better place than this. First the place was nothing like the on line photos. When we arrived we were checked in by a woman who appeared to be a teenager, not professional at all, I was given my room key and that was it. No breakfast time, no times for the pool (which looked murky and green). Nothing. Went up to our room, the blankets had stains on them, there were cobwebs in the corners on the ceiling, only one set of towels for 1 guest(there was 3 of us). Looked like the ceiling leaked down the wall in a couple spots, the bathroom vent didn't work. I had to buy bulbs for the lights, one was missing and the other burned out. Breakfast was not good, I had biscuits and gravy which I couldn't finish the gravy was extremely salty. Only other item was waffles. Coffee was ok. I am hoping that this is new owners and they are just getting started. Normally we like to swim and relax on the balcony but we couldn't do either because of the pool and people smoking on their balcony in a smoke free hotel.

Would differently stay here again and would highly recommend. Location was perfect. Check in and out was easy. Friendly staff. Thank you for all you do!!!

Breakfast buffet was bad. No housekeeping. Rooms smelled musty. Guest services was non-existent. No ice machines. Beds were hard and smelly. Never again. I want my money back. The guy at check-in was rude.

Bathroom door could not be shut. Room was dirty. No ice available on premises.Towels were thread bare. No coffee available when we checked out at 8:30. Manager told me to get out and stay someplace else next time when I complained about conditions. Awful hotel!

Was called by manager wanting to know exactly what time I would be there. Gave him an estimated to time he then told me he was down grading my room that was reserved. Tired to call office and manager about hour later could not get an answer. Did not stay at that motel mainly due to safety issues due to traffic conditions and congestion.

VERY limited breakfast. Had stink bugs on wall and ceiling. No one at front desk when checking in or need anything at all by phone at DESK. . NO ICE at all in the entire hotel and only 1 machine. Was told it was because if COVID. NOT... just tell me it's broke. I dislike any one to insulting my intelligence. We've stayed at multiple hotels and they all had ICE and someone at the front desk. Inside pool and hot tub were green. Left a day early because it was so bad. The only highlight was Jasmine who worked overnights. She was really sweet.

Nice clean and friendly place

It was very clean and the staff was extremely nice.

There was no help. But the receptionist was on duty and super helpful and friendly. Anything that you wanted she tried to help. But she can only do with what she has to do with.

Clean room and the staff was great