Global Luxury Suites San Jose Downtown

2 bedrooms/bathrooms

Everything. Everything was a hassle. Garage parking spot was a joke. Then they close down the elevator from the parking garage to your apartment when they feel like it. We're disabled so cant use the stairwell. Horrible.

Location

Repeated automated messages from the host requesting the same documentation, despite prior confirmation that it had already been submitted very frustrating. The microwave was not working upon arrival, and maintenance only responded on the fourth day. Furnishings and interior quality were below expectations.

sooo easy. didnt have to fill out documents again. I was so surprised that the lady just handed me an envelope and that was it.

The garage door fob wasnt working so every time we wanted to leave, we had to get someone to go to the front desk and get the reception staff to walk out and open the garage door with their fob. Also, it didnt make sense to leave the keys in the room bcuz the elevators needed the fob as well as the garage

The apartment was very nice and it's a great location.

I requested parking but the parking card wasn't there. I asked the woman at the front desk and she told us there was nothing they could do because they're just there to hand out keys and I needed to send an email. I asked about any overnight parking close by and she had no suggestions. She was very nice but was no help at all. When we got the parking card the next day, it didn't work and even someone from the front desk tried it and we were told it's just technolodgy acting up and we'd be fine. The next day it still didn't work so we were given a temporary card but they wanted to hold my ID. I refused to give them my license because I needed it to drive so I gave them my work ID. The next morning we checked out at 7am and there was no one there to take the keys or give me my work ID back. We waited for 20 minutes and no one showed up and we had to catch a plane so we left the keys on the desk and I had to leave without my work ID. Judging from our experience with the front desk and the various emails I was receiving, it seemed like there were two different companies working the property and they don't communicate. We really liked the property but probably wouldn't stay again because things were too complicated.

Check in process bad experience. One of the two key sets did not work. Luckily I tried the key fob prior to going to the unit. I was not also given parking access when I communicated on the forms that were submitted. I called to sort out the parking. No response at all. Make sure to wash all the sheets and towels prior to using.