Host & Stay - Boutique Balcony

The complimentary basket was excellent

Unfortunately the scaffolding was disappointing but a sorry message explained that repair work was being done and l completely understand

Great location, beautiful property , great facilities , comfy bed , clean couldn’t fault anything

The location was perfect

The apartment was titled (Balcony), but the building had scaffolding all over, which was misleading. We cancelled another apartment for this feature, so this should be mentioned on the website before any consumer gives the hard earned money over.

Potential to be a lovely apartment

Generally grubby Balcony disgusting... furniture appalling ..filthy Scaffolding erected blocking view

Property good location for centre of Whitby.clean and had great amenities. Everything you need for a family of four. Building is very grand although tired but the apartment was well maintained and clean.

Unfortunately scaffolding around the whole building did mean we were unable to use the balcony.

Nice location , good shower

The entrance to building and stairway give a bad impression before you get into flat. Scaffolding outside didn’t help either. Very expensive for 2 nights, would have expected more luxury. Did not like having to pay the damage insurance

Great location, apartment clean and beds comfortable

Front door a little bit stiff when unlocking and opening. Scaffolding restricted views from balcony

Location was great, plenty of parking space and parking vouchers were provided by the host.

Communication with the host could be improved. We were informed that there was scaffolding outside the building for roof repairs, which wouldn't affect the interior of the property. However, since the property is advertised with a sea view, we requested photos from inside to ensure the scaffolding wouldn't obstruct the view. Despite sending 6-7 emails and making a phone call, we never received a definitive response. Each reply simply stated that we would be contacted later, which never happened. As a result of this lack of communication, we missed out on booking other properties as their prices increased, and we lost our cancellation rights. We decided to keep our reservation. Unfortunately, upon arrival, we found that the balcony was not accessible due to the scaffolding, and it was also very dirty. Additionally, the sea view from the balcony was completely blocked by the scaffolding. This was quite disappointing, especially since the sea view was a major factor in our decision to book this property.

Location

Roofing contractors replaced the roof while we were there. It was dangerous. We could not use the balcony because slates were falling on it. The kitchen flooded when it rained after the builders removed the slates. It was very noisy.