Charles Hope Staines Riverside

We’re a family of 4. The location is great, close to bars and restaurants. The apartment is clean and felt spacious. However it was a bit of a struggle initially. I had to call customer service 3 times because the given door code and WiFi didn’t work. The reason were either they didn’t activate or had changed the code. Little unprofessional because it was supposed to be hassle free.

My family and I travelled for vacation. I originally booked 2/2 bedrooms, the property reached out to me when one of the properties was unavailable due to unforeseen circumstance. They gave me 2/1 bedroom apartments which actually worked out for my group as one of my family members has difficulties climbing stairs. The property uses a security system for entrance. We did have some issues but there was always someone that I could call that helped me. The property has all the amenities for a family and was very clean. It was also quiet. I didn't know anyone else was in the building until we heard a door slam. I look forward to our next trip to London and hope this property will be available. I absolutely love this place.

Door was wrong on arrival but the telephone support sorted it quickly. Luckily a neighbour let us in as it was raining!

My arrival was awful.The place was fine but I was standing in the rain for ages trying to access the flat. No answer initially on phone i was so angry. Eventually someone who was leaving let me in and I then spoke to a nice guy on the phone who was helpful but failed to understand my problem.

Property very clean and in a great location. Little trouble with the front door but cleaner showed us the knack then it easy. Would stay again

Very clean and spacious. The location is very good and close to public transportation

Nothing

Excellent value for money, extremely comfortable and clean. Wonderful staff (lady with pink hair, used to be a hairdresser, didn't catch her name), she couldn't have been more helpful or pleasant and friendly if she tried

Issue with our access code into the building, but managed to get it sorted out in the end.

Code didn’t work twice - both times trying to enter had to contact services as the door lost connection & then our pin didn’t work

Access to the property via the pin wasn’t the best first impression/experience