Marble Alley Lofts

This property is managed by a company that does not value its customers, nor are the willing to help in anyway. I had multiple issues with booking and checking in with this company and was met with multiple replies and confusing messages that did not help whatsoever. When there, the apartment only had sheets for the sofa bed and no pillows or blankets. Check in was terrible, they gave me a 4 digit code that didn’t work anywhere and the room door needed a six digit code I had to request via email and wait outside for it. Overall, the apartment itself was clean and nice but the company is terrible. I would not stay there again simply due to their lack of care for paying customers.

Terrible. Booked the room months ahead and got sent the information to get into gate and room the morning before. The night before check in got sent a message that they cancelled our reservation while everywhere was sold out in Knoxville for Morgan Wallen Concert.

Great location and extremely safe! Loved the gated car garage and coded walkway entrance!

Nice condo. Clean with convenient amenities. #1 aggravation was they only furnish thru streaming. No way to watch regular channels. Ie: Couldn’t watch Vols game or any other SEC football. They need to mention in their description that you must bring a fire stick to watch regular live TV. Had some concerns about the patio being unclean but they responded immediately & sent housekeeping. Nice place to stay, great accessibility to Market Square & Gay Street. Just OK for the price.

The location was good. There were not any kitchen towels. There were only two sets of silverware. There were only two towel sets. The communication was poor. Getting instructions on a text message would have been useful. Heating the pool would have been nice.

We almost had a perfect stay! I read the reviews ahead of time and saw where there was a common theme. . . the place was very clean but the communication and instructions were a big concern. I booked the apartment and I reached out ahead of time to make sure check-in would not be a problem since many reviews indicated it had been. They assured me they had improved their communication and I must admit, they have. The check-in instructions were very clear and easy to follow. The apartment was great and very clean. We stayed 3 days and on the last day our check-out was to be at 11am. My wife and I went to breakfast at 9am and when we came back at 10am our access code would no longer work. We went to the Lobby but they were closed. I tried to call and the number did not work. I sent a message but did not get an immediate reply. After 45 minutes, the housekeeper just happened to see us and noticed we were locked out. She was an angel and gave us access to the apartment. We were finally able to check out but had it not been for Jennifer, we would not have been able to check out on time. I did finally get a reply from my message through the app but that was after we had checked out of the apartment. Tucker is the management company and they really need to have someone onsite when these types of issues happen. I would stay there again but I will be very careful and will inquire more ahead of time for a phone number of a contact person if there is an issue.

There were no bulbs in the lights on both sides of my bed. I had to beg to get them for 2 full days. We got 4 bath towels for 2 people. We went to the pool and we shower daily. That wasn't nearly enough. Had to ask many times for more. Everything was email. No one to speak to! All email. Ridiculous. Everything took 2 days. You advertise a sofa bed but do not supply a blanket for it. Took 2 days to get it and my grandson slept with no blanket the first night. The lights over the kitchen counter are so coated with dust that I couldn't use the counter as my allergies acted up so badly. The room is pretty. The bed was comfortable. We couldn't get the netflix to work but again, there is no one to talk to so we just didn't use it. It was unbelievably frustrating not being able to speak to someone to arrange a visit with someone to come in and show us how to get this netflix to work. We just used our phones the whole trip. Most disappointing.

Great location and wonderful amenities. Very comfortable. Would stay here again for sure.

Nice area to stay. Not far from restaurants and pubs.

Property is close to many amenities, secure, quiet and safe. Parking spots inside the garage for Tucker rentals could be increased, we had to ask people parking if they were with Tucker as I couldn't fit my truck in certain spots. Overall for cost, quality, communication and location this place is incredible. 2nd time on business in 3 weeks we've used this facility.