Charles Hope Manchester Townhouses

Everything

The location is good. We booked a car park, but the car park instructions were unclear. I called the CS 3 times, and one of the CS (Guy) was very rude to us, with no patience to answer. The property has 2 bathrooms. The fans in both bathrooms are not working, and the dining room floor has some chips. The double beds are smaller than normal double beds size. I won't book it again.

Great location and a great space. Good value for money. Close to the Old Trafford stadium and Trafford centre and a short drive to the Centre. There was 3 of us and a 4 month old baby and with plenty of room. Beds were comfy. Heating could be better as it switches off after some time so have to manually turn it back on. Will stay here every time I visit family in Manchester from now on.

Nothing, it was pretty much perfect. Definitely coming back.

The email confirming details took a while Once I paid for parking the fine did not work and there was none around d to help The cooker was not working - Helpdesk just sent a video on how to use an induction hob - that was not the issue

The Helpdesk are not very Helpdesk - they kept sending me an emailing asking me to send them the email address on which they need to confirm checkin - which doesn’t make sense as they were emailing me

We stayed for 2 nights. Minor problem getting deposit paid and completing precheck-in but it was all delt with quickly via the messaging service. We booked parking along with our stay. On arrival, we found our apartment fairly easily due to it being ground floor and I spotted it via street veiw before we arrived. Access was fine, but no key fob for parking garage was in apartment. A quick phone call and they delt with this well. Was a little difficult to park car initially so we could get into apartment to gain access to the allocated parking bay. (Which was underground, and fully secure.) Apartment was spotless. Felt like new. Nicely equipped and had everything we needed. Kids loved having their own bedroom and loo. Was a little hot at night and due to our apartment being ground floor and facing the main road, was a touch loud to.have window open. But this wouldn't deteer me from going back. Metro link to city center was 2 min walk. We could see the station from the apartment. Couple stops to center was perfect and cost approx £5.50 for a family day travel card. Co-op directly opposite for essentials. I would very much recommend this for a stay in Manchester.

Lovely & spacious. Apartment very clean & comfortable

Heating was very inadequate for the size of the rooms. Apartment very cold