New Star Inn El Monte, CA - Los Angeles

Staff were very helpful

Roaches dirty rooms

bed sheets were dirty smelled bad and one room had roaches Yes!!! Roaches Requested money back and they said no

N/a

Sheets felt like they were made of plastic. No garbage can, towels were stained and dirty looking.

The first room sheets shower sink mine fridge microwave was dirty had hair was not cleaned towels i took to office for clean one's and if i can get a new set of clean sheets i will make it myself the front desk guy said no i will put u in a different room and can u put those towels back i told him they not clean he said yes i was like ok then the 2nd room was worst then the first one he said i checked the room myself i was like oh it was never clean he said take ur money and go i was like no can i talk with someone he said yes me so with covid them not washing sheets or towels no trash cans in room that was odd to me

Roaches were coming out of the shower drain. Walls and flors were dirty.

The room was false to advertised pictures online . During our stay someone tried getting in at 12:58am with a multiple attempt of entering , as we tried calling the office 13 times there was NO answer. Had confronted them at the office and they confirmed cameras would be checked the following day. Overall unsafe and unprofessional for the pay of stay !