Palette Signature Hotel

The room was big

The shower smelt all the time like sewage. Location.

Dark rooms. Good beds.

Ac not cool.enough and fridge not working

Swimming pool (it was not broken down as it did in my previous stay in May) The reception staff was very helpful eg. was kind enough to assist me to print some emergency flight documents

1) Did not provide the twin room as requested on the booking made - I found this very disappointing 2) Room was not cleaned to a satisfactory standard eg. previous guest towel was not removed after cleaning the room 3) Overhead lighting (stairs) was blinking throughout the whole stay which was not replaced - poor maintenance. So safety was compromised when negotiating the stairs at night especially for those with poorer visual ability eg. older people. 4) A 2nd key card was not issued when there were two guest staying in the room (it is standard practice to issue two key cards at other overseas hotels stayed for convenience) 5) An sewage odour appears to hang around between the reception building and the hotel room building, same situation back in May 6) A very low importance placed upon maintenance/resolving the issue of the lack of hot water - there was no sense of urgency - had to wait until the following day, hence unable to have a hot shower in the late afternoon/evening - very disappointing/poor attitude towards the meaning of hospitality

good

room cleaning was very average

Het restaurant bij het hotel, heerlijk gegeten en genoten.

Vanuit het hotel, achterstand in onderhoud merkbaar. Railing van he zwembad zat aan één kant los. Lasnaden afgebroken. Trede zwembad los. Meerdere malen geen warm water, ook waterdruk op 1e verdieping slecht.

Great location, comfy beds and really good shower.

Nothing to dislike.