Ambassador Signature Cruise - Lan Ha Bay

The view and cabins.

Lack of Wi-Fi network.

The best part about the cruise was your staff. They are extremely friendly and supportive. They took very good care of us. Special mention to the CHEF on duty who made fantastic vegetarian meals for us and the staff too ensured we get many vegetarian options.

I felt some basic and non-negotiable things were missing. There should be no limit on water/tea and coffee for all guests. In all premium hotels/resorts, this is included. Some drink lots of water and some don't. I, for e.g. need lots of water in the morning (especially in such extreme heat) as soon as I wake up and then immediately need a black coffee or tea. To have to pay for basics is not a good experience. Also, we were promised kayaking as an experience when we booked our tickets. But due to your internal issue, we only got to swim. Whereas, close to our cruise, the guests of Capella Cruise were seen kayaking. So if they managed and you didn't was indeed very poor. There was no information from your staff on why kayaking is not happening unless we ask for it.

This cruise exceeded all expectations. The staff were extremely kind and the activities were excellent throughout the trip. The room was perfect, with the most comfortable bed I’ve ever slept in, a great size for a couple, and a balcony ideal for relaxing, stretching, or enjoying the views. The common areas were beautiful and very comfortable for spending time with family. The food was incredible, with great variety and a buffet that was always well stocked. A special mention to the staff for helping organise my father-in-law’s birthday celebration — they surprised him at dinner with a song, arranged a cake, balloons, and even took a photo and printed it for us. Truly unforgettable service.

Nothing

The scenery throughout Lan Ha Bay was absolutely beautiful and the cruise itself felt calm, elegant, and very well organised. The staff were warm, attentive, and always willing to help. I especially appreciated the relaxed atmosphere on board, the comfortable room, and the opportunity to experience the bay away from the busier tourist areas. The activities were well paced and the overall experience felt peaceful and memorable.

Wi-Fi was limited at times, although understandable given the location

Overall, nice but for the price I wouldn’t expect mold in bathroom or no wifi at all!

Tudo ótimo

Nada a reclamar

Staff were amazing, food was excellent

The day trip to the village

Well organized, staffs were friendly

We paid more money to upgrade to the room they described in the package, excursion need improvement, was not impressed with the island vendor, quite rude …

Everything

Nothing