Host & Stay - 1 The Mount

The house was lovely everything we needed,great location, own parking space was great, would definitely return.

The windowsills in most of the rooms were dirty unfortunately and quite alot of cobwebs and balloon up in the beams.

Perfect location. Well equipped apartment.

Needs a lick of pain as it's little worn and plenty of cobwebs and dirty windows. Cleaning company isn't up to scratch for such a nice place. Won't put me off.

Beliggenheden i top, værelserne var skønne. Dejligt opholdsrum med god udsigt

Knivene var sløve, skærebrætter trænger til udskiftning, gryder og pander trænger til opgradering, for få vandglas

Great location, easy to walk into the centre of Whitby. Clean and spacious - it's a bit like a tardis! Well equipped and comfortable.

No curtains on the windows - fortunately we had brought eye masks because the blinds didn't stop the morning light coming in.

Location very good, loved the view of the sea from the kitchen. Stroll to the centre was just a quick 10 minutes away. The house itself looked good on first entry, everything you could need for a long weekend stay with a party of five adults. Lots of mugs and wine glasses! Three bathrooms and an upstairs toilet - it was an upside down house, made not having to race to the bathroom, which was good.

The key box felt like it was on its way out, very tricky to get into and leave keys at the end of the stay. Attention to detail was very lax! The crockery had chips in nearly every plate, bowl. Too many wine glasses and not enough drinking tumblers (there was four!). Only two hand towels left for a party of five adults! Dishwasher was full when we arrived, had to empty it ourselves, still dirty items, so had to wash these ourselves! Old helium balloon floating around living room/kitchen, we got it down ourselves and disposed of it. Dust and cobwebs missed during the clean up, paintwork definitely in need of touch up, mould on basement bedroom window frame. Like I said attention to detail. The saddest thing was I informed the Host and Stay company during my visit - they offered to send someone to do an re-clean but I’d already done it for them! They said they’d bring more towels on the Saturday - but they didn’t! They thought just saying they would inform owners and housekeeping staff about our issues was a satisfactory outcome. The money I paid for this stay, I expected better than what we got. Also, on checkout day, I make sure all beds are stripped, no mattress protectors and on one of the double rooms mattress had a stain which looked like blood! It’s a shame, this could have got an excellent or outstanding review if the attention to detail had been met. They should have at least offered a part refund for missing facilities and our inconvenience.

Great location and very clean

No mirrors in the ensuite bathroom, front bedroom with 2 single beds in was very cold. No tv's in bedroom. I thought the host and stay staff were not very accommodating for our needs

Very clean and modern. Everything thought of. We had a great stay so much so we extended by another night. Confines of beds is really important to us and the beds in the accommodation were super comfy. We will definitely book again in the autumn.

Nothing really springs to mind. Perhaps the cushions on the sofas could do with a clean. And more Yorkshire teabags pls!

Everything, it is modern, spacious, comfy, clean, location is spot on for everywhere. Parking space is a bonus as are the number of showers & loos, Highly recommend

Nothing

Location, space, 3 bedrooms, 2 shower rooms and one bathroom. 4 toilets including bathroom & shower rooms. Clean & modern decor. Beautiful renovation exposing the beams in the lounge dining area and features of the property.

Nothing to dislike. Could do with a mirror in the en-suite shower room.