Willow Bay Resort

Bathroom was gross

I sat on this review. I will start with the good. The location was great. Other than that that’s about the only good thing this hotel had to offer. It advertised a playground. There was none. We ended up going to the surrounding hotels for food and drinks. The room was lack luster. The twin beds were in a literal closet. The ladder didn’t work and ended up falling on my 2 year olds foot. Maintenance never showed up to fix the ladder. Check in was supposed to be at 4 p.m. we didn’t get to check in until 7 p.m. Oh and to top it off I was only offered a refund of $75-$100 if I lied and gave them a 5 star review. My conscious wouldn’t allow me to lie for some money. Therefore this is my real review. If you can deal with All of this then this would be perfect for you. As far as for me & my family, we won’t be staying here again. It’s clear the reviews are being paid for

We enjoyed our stay at Willow bay . The property was situated right on the beach . Fantastic view from the 7 th floor of the ocean . Great location. And easy parking . The suite itself was spacious and clean . Will definitely stay here again . Definitely a great place to bring the family for a Myrtle beach getaway .

This was honestly the worst hotel I’ve stayed at. There is never anyone at the front desk. You have to call to get in touch with someone, and even then they don’t answer. Every pool and hot tub was closed, and nobody made us aware of that prior. All of the surrounding hotels had their pools open. I never saw anyone cleaning. There was trash piled in the hallway. There was no extra trash bags. The air conditioning DID NOT cool the room. We had to go to Walmart to buy a fan to even be semi comfortable. This is the furthest from a “resort”.

Our toilet didn’t work, they came to fix it but it flooded our bathroom and the property wouldn’t compensate us. I have contacted the property and they never responded. I contacted Expedia and the gave me key cash… not enough considering I booked a 2 bedroom 2 bathroom because we needed it. This 2 days was a lot of money to not have the basic room description available.

The people were so nice. So helpful. Older property but quaint and charming. Not as busy as surrounding hotels. Lots of ongoing improvements to the rooms. Internet pretty strong. Little pizza grocery right outside the front entrance. Parking so easy.

Extremely disappointing stay. The property is poorly maintained, with unacceptable cleanliness standards. The pool and hot tub were both out of service, and the bathroom had major issues — the bathtub drained slowly, the toilets were dirty, and the flush barely worked. The hotel appeared short-staffed, leading to long wait times at check-in. I wasn’t given my room until two hours after the stated check-in time. Overall, this was a terrible experience and absolutely not worth the money. I would not recommend this place to anyone.

Overall amazing! I recommend tgis place. Cleanliness, friendly, spacious and luxurious.

The location was excellent right on the front beach. The check-in staff was friendly.

The hotel is run down, very old and in desperate need of renovation. First day I was there the elevator did not work midday. The door to my room did not close properly. It had to be slammed shut several times until it would finally stay locked. On the inside, there was no chain or locking device. The tub was badly caulked, paint peeling off. Same with kitchenette. The room, however, was clean. The windows in the bedroom were cloudy from the outside and the bedroom would get really hot. There was a big closet. I opened it and it was actually turned into a bedroom with two bunkbeds. I was traveling alone, but I would never put my children in that. The first night I was there people were in the backyard, grilling and singing until late at night . I found out later from a tenant, yes, tenant, that a lot of contractors live in this hotel and sometimes they grill out. The entire three nights I stayed there, I didn’t see housekeeping once servicing my room. No cleaning, no fresh towels, I paid nearly $800 for three nights, which was highly overpaid. The pictures on Booking.com are not at all what you get, because it looks nothing like that. The hallways and staircases were dirty and run down, the first floor smelled like there was a heavy gas leak, another tenant told me that people probably cooking in their rooms because lots of contractors live there. When sitting out on the balcony people were smoking marijuana on their balconies which was making it unpleasant for me to sit out. As a single female traveler, l did not feel safe staying at this hotel, especially being unable lo lock room from inside and door not staying locked at first closing. All in all, I would never return to this hotel, however, the front staff was very nice when I checked in.

It’s front of the beach and it’s very nice and clean!