Ikos Porto Petro

Ikos Porto Petro was a dream vacation for my family. It had everything we could ask for and more - we didn’t want to leave! The service was exceptional, we especially loved being taken care of by Maya! She was very helpful, thoughtful, and quick to respond. We will definitely be coming back!

I was recommended this hotel by my friend Mr. Gashi. If you want to enjoy great food, views, and excellent service, I would definitely suggest staying at this hotel. I don’t even know where to start – we were two families and had an amazing time. The weather was sunny during all six days of our stay. The staff (belly boys) were always nearby and very helpful, and the service overall was excellent. I also really liked how easy it was to communicate through WhatsApp. Another great thing was that the hotel offered us a free Tesla to drive. However, sometimes they weren’t very organized – they often told us there were no Teslas available, even though the parking lot was full of them, which I found a bit unacceptable. Still, whenever we asked, they eventually approved our request. Overall, I would definitely visit the same hotel again in Crete, Greece.

This was our second stay at Ikos Porto Petro (October 4–11, 2025). We had visited two years ago and were curious to see how the resort had developed since then. Some areas have clearly improved, while others still leave room for improvement. Pre-arrival & Check-in: A day before arrival, we were unexpectedly contacted by the reservation team and informed that our booking supposedly ended on October 14th, not the 11th, and that an early departure would result in a 90% charge for the remaining nights. This was incorrect and could easily be proven with our confirmation emails. The issue was resolved later, but it caused quite some stress on the evening before our trip – something that should be handled with more care, especially for returning guests. Check-in itself was smooth and friendly, and drinks were offered upon arrival – a big improvement from our last stay. Room: We stayed in a Deluxe Junior Suite Garden View (Room 1056). Our previous room in 2023 was 3021, a Junior Suite Private Garden Garden View. The new room was comfortable, but unfortunately, families of four can only book the Deluxe category, which makes the stay considerably more expensive. The room was clean overall, but there were visible signs of moisture and some mould on the bathroom silicone and door frames. These details should not occur at this price point. Restaurants & Food: Breakfast at The Market gets extremely crowded after 9:15/9:30 – it becomes noisy and hectic, which can be stressful with small children. An additional buffet breakfast location would really help. One morning we tried Seasons instead, but waiting times were far too long – it took 1.5 hours until we had everything, which is difficult with a baby. The à la carte restaurants were otherwise excellent, and we could pre-book all of them thanks to our Deluxe status. However, changing reservations was impossible – even with a sick child, everything was fully booked all week. Food quality at the beach could be improved – for example, the Caesar salad felt below Ikos standards. Beach: The main beach (Caló dels Homes Morts) remains the weakest part of the resort. The area often feels overcrowded, and there are still many stones in the water, making it uncomfortable for children. What’s also unfortunate is that outside visitors can apparently rent sunbeds, which reduces availability for hotel guests. Security presence varies, and it feels a bit odd when non-guests walk through and take pictures. A positive note: at the Sa Torre Beach, the new QR-code ordering system works perfectly, and the beach is much quieter. However, there is still no dedicated Deluxe area and no Bali beds like in the Greek Ikos resorts. Facilities: The new padel courts and the football pitch are fantastic additions! Our family really enjoyed these. Service & Communication: Service has improved significantly compared to our last stay. The WhatsApp concierge team was quick and very friendly – much better than two years ago. However, we occasionally had to remind them about tasks that were confirmed but not completed (e.g., small requests for the room). Rosa, our Deluxe concierge, deserves special mention – she was extremely attentive and helpful, especially when our son developed a skin reaction during our stay. Our son developed several skin irritations during the week. The hotel reacted immediately: Rosa personally checked the situation, arranged for the mattress to be replaced, and informed us that an inspection would follow. After our return home, we contacted the hotel again and received confirmation that the inspection showed no signs of bugs or other issues. We appreciate the professional handling and clear communication. It’s reassuring, and we simply hope this doesn’t happen again in the future. We found it a bit surprising that,m, we did not receive any feedback questionnaire from the hotel – even after asking for one. In the Greek Ikos resorts, this was always part of the guest experience and made us feel that our opinion was valued. Arrival / Transfer: On arrival in Palma, we were told that our hotel shuttle would be delayed by about 50 minutes. The local staff member, however, reacted quickly and organised an alternative transfer, so we left after roughly 20 minutes – well handled. Other points: • The pre-arrival communication this time was smooth and fast (a clear improvement). • Check-in was much friendlier than two years ago – drinks were offered, and the staff were very kind to children. • The two pool for babies and non-swimmers is quite small and directly in the sun – the Ikos resorts in Greece (e.g., Dassia and Odisia) handle this much better. Summary: Ikos Porto Petro has made visible progress since our last visit, especially in service, communication, and staff friendliness.

Ikos Porto Petro is a truly wonderful resort which is beautiful, spotlessly clean and well laid out. The restaurants are all fantastic and quality of food and drinks is exceptional. What makes it stand out from the rest is the quality and friendliness of all the staff members we had the pleasure of speaking to. Nothing was ever too much trouble and the ease of the WhatsApp concierge system was superb. Maya at check-in was so welcoming and efficient. She helped us on a few occasions throughout the week with advice and suggestions on places to visit in the Tesla. She made a point of coming to say hello if we passed her in the resort and she went out of her way to say farewell to us when we left the resort. She is a credit to the Ikos brand. Marek at the Beach Club was also a staff member who stood out for the welcome he gave us and his great recommendations for beautiful wine. The golf buggy drivers were all great too. Always chatty and quick to respond to get us around the resort or to a restaurant on time. All in all our Ikos holiday was exceptional and we will definitely return to Porto Petro or another Ikos resort.

We had a fabulous family holiday at Ikos Porto Petro. The resort was beautifully set out with incredible views. Great restaurants with a wide choice. They offered something for everyone from paddle tennis to chess and our youngest loved the kids club. All the staff were incredible. Maya was fantastic - from the moment we arrived she looked after our every need - so helpful, thoughtful and enthusiastic about the resort and the local area. Marek looked after us really well at the Beach Club making us feel very welcome. All the buggy drivers were very attentive and friendly! Would highly recommend a holiday here!

Just back from a week at Porto Pedro. Everything was absolutely first class. Staff, facilities and setting is absolutely gorgeous. The hotel was at 96% occupancy but it never felt crowded, we were down at the pool abound 10 each morning and were one of the first ones there. Seasons, the Italian and Spanish restaurants were all exceptional and in a beautiful setting. Special mention to Lydia from the management team who checked in with us most days, checked our reservations and how we were enjoying our stay. Gabriella and Russel looked after us at the pool each day and the service was exceptionally attentive. The ice cream shop was a nice touch for the kids with lots of choice and sweets.

We had a fantastic stay at Ikos Portopetro and came away with some wonderful memories. The resort itself is beautiful, with plenty of space to relax and enjoy the surroundings, but what really stood out for us was the people. Every member of staff we met was friendly, helpful, and genuinely seemed to care about making our holiday enjoyable. At the very start of our trip we had a couple of small issues, but these were sorted out quickly and without any fuss, which gave us real confidence in the way the hotel is run. A special thank you goes to Galina in Guest Relations, who made such a difference to our stay. She was attentive, professional, and always ready to help — we honestly felt looked after in a way we haven’t experienced anywhere else. We’d also like to mention a few other staff who made our time so memorable: • Candi at Front of House, who gave us such a warm welcome. • Julia and Marek at the Beach Club, who always greeted us with a smile and great service. • Pamela, Saskia, and Carlos (Lifeguard) at the Adults Pool, who created a safe and relaxing atmosphere. • Andra and Elona in the Portopetro Bar, who made every evening feel special. This was one of the best holidays we’ve had, and we’re very grateful to the whole Ikos team for making it so enjoyable.

Planet Ikos is a very nice place to go. It’s very spacious compared to other resorts. We always found a cabana or sunbed, the food is delicious and well presented and the excellent young staff very much trained the seemingly Ikos way. It’s such a shame that this level of customer service training is not replicated across every hospitality business. There are a couple of points you may wish to note as future travellers. If you are British and enjoy drinking tea, you may consider bringing a large mug as the ones provided in the rooms are relatively small. Yes, I could’ve asked for a larger one and I have no doubt one would’ve been brought over, but we spent little time in our room. We also had fresh milk delivered. A small but pertinent point for some Brits. This resort is family friendly and even in October there were numerous toddlers and babies. They can be avoided by not choosing the Market buffet restaurant where unfortunately some parents let many run amok around the buffet. There is an adult only pool and an adult only area at the Beach Club pool. As suggested in another review, if Ikos could bring in an adult only resort, it would surely be a great hit. However, Porto Petro could consider a couple of adult only restaurants or adults only after say 8pm and most certainly consider some adult only bars/entertainment in the evening. The White Night party had numerous children/toddlers participating until past 9 pm which in our opinion should not be an occasion for children. Children have their own ‘silent disco’ which on reflection I wish I had gone to (I was tempted 🤣) as it sounded a very fun event which could be considered as an evening entertainment too. It’s so nice as an adult to have the opportunity to dance occasionally.. There are ample child friendly activities. Bedtime when I was a child was most certainly before 7 pm and I have no doubt there are babysitting facilities available at the resort. Admittedly this resort specialises in allowing parents to enjoy a luxury resort with their children and as there were so many children present Ikos could most certainly consider an adult only hotel in its future expansion projects, of which I gather, there are many in the pipeline. I would also point out that Ikos may consider paving the scrappy grass in the supposed ‘garden’ bedrooms. We spent very little time in our ‘garden’ bedroom and were not particularly bothered. The ground floor garden view bedrooms benefited from shade and in our area we had complete privacy. Balcony bedrooms with views are great, but the sun can hammer onto them. However, for the scrappy amount of grass surrounded by a privet type hedge, the room would be better enhanced by extending the paved patio over the very small grass area. Ikos could consider re writing the garden room marketing which has currently been written by someone in a dream like fantasy state. (See earlier reviews where these garden rooms did not meet guests’ expectations). Strangely enough one of our dining options, the deluxe restaurant Seasons, was our least favourite. It was very crowded and very noisy and the tables were set much closer together than in the other restaurants. Having experienced a week at Ikos I cannot really see the benefit of the deluxe extras and was very satisfied with the room we had and the offer received. My comments are merely things to consider for future readers and hopefully will be taken on board by the management. There is nothing to miss out on by having the cheapest size required room available. Deluxe is, in my opinion, a state of mind. It’s possibly used to tease pennies out of pockets. Deluxe is such a strange old-fashioned word to use for such a modern concept. The very word makes me laugh. No need for it whatsoever. Any ‘extras’ can be delivered in the pricing and an accurate room description. There are numerous plus points to this resort above other resorts. The buggy service is excellent and no matter where you stay or which end of the resort you are at they are always available (with handy QR posts at ‘stops’ located). There are various walking short cuts. A couple of minor points with our room were quickly sorted out by maintenance. The food and menus are delicious, the service excellent and plenty of things to do including an excellent spa. Although we did not have any treatments the indoor spa pool with it optional jets and spacious areas was delightful. We went in the morning at 10 am and pretty much had the entire place to ourselves. The bicycle offer is great. However, if you are 5’2” or less, you will not be able to ride an electric bike as the seat cannot be lowered enough for your feet to touch the ground and be safe enough to ride. The standard bicycles are fine except the handlebars are very very flexible and uber responsive, alarmingly so for me! A short cycle (or walk) to the local nature reserve was a very nice thing to do as there are some lovely beaches there too. I do have one small complaint, you will be contacted by guest relations far too many times in person, by email and telephone call, to see if you are enjoying your holiday! God help you if you fill in the mid Holiday online survey and raise any points as they will ring and ring till they get hold of you. Our friend experienced multiple phone calls following a few suggestions (such as consideration of future provision of a suitcase rack in the room) so when our telephone rang in our room, we did not answer it! But it persisted till eventually I caved in and said I have no concerns or complaints whatsoever to escape! It’s all very well for hotels to wish to preserve their popular rating and ensure customer satisfaction, but I’m sure most people are able to lodge a concern without multiple contacts midstay. One guest service call midstay is quite enough thank you. Amusingly, I did raise two very minor points about the room about one of the sinks being very slow to drain and a clip spinning as it was missing a screw at the bottom of the patio door wall catch. These were not addressed and quite frankly I doubt they ever will be. I wasn’t particularly bothered as I managed with the (when filled) slow draining sink and the door clip wasn’t a problem to us but it may well cause a door closure problem in the future. We had one major and serious maintenance problem on arrival and I have to say it was dealt with very quickly. Also, the electricity went out in the room which we thought might of been caused by the violent thunderstorm, but I did report it to reception and I’m glad I did. It turned out the kettle (which we had not used recently that day) had somehow tripped the electrics in our room. Kettles strangely can be very much a Spanish tripping appliance. The maintenance man appeared almost instantly. Good. The inclusion of dining at a local restaurant is an excellent idea to bring the resort visitors into the local economy. However, as other reviewers have pointed out in other reviews here, the toilet facilities at Es Bergant could do with a refresh and I’m surprised Ikos has not already raised this concern and easily assisted the restaurant in a remedy. I presume Ikos reps do visit and eat at the restaurant as part of their stakeholder relationship with it? One slightly unusual feature of this resort because of the spaciousness overall of the amenities and tables and sunbeds, or maybe just the nature of the clientele (think well heeled young adults as well as more mature guests), guests do not interact. We weren’t bothered at all as we enjoy our own company. But if you like to go on holiday and chat with fellow guests, forget that. This could be viewed as a welcome relief. This is just something to point out in case you are the chatty type who like to ‘make friends’ on holiday, because it won’t happen. There is one health and safety point which I would like to bring to the attention of the hotel and forgot to during the numerous surveys and phone calls requesting my feedback: the path itself to the water sports. The gate in the garden (Olivia end) with a path (probably not Ikos owned outside the gate) to the water sports area (no immediate or nearby signage incidentally) is very rocky and rough and potentially difficult for children anyone with any mobility issues. I was quite surprised about this. H&S is clearly paramount with every meal being proceeded with “do you have any food allergies”. The menu states allergies quite clearly, it’s a shame that people cannot be held responsible for what food is safe for them to eat regarding tolerances and allergies. Unfortunately in this day and age hospitality businesses will have their share of disobliging clients. Don’t think for one moment you will ever be able to say you were not asked about allergies if you eat here. It’s wonderful to see all Ikos staff long hair tied back. Good. I gather from the suits walking the resort, some Ikos executives were present. Strangely enough, I didn’t see them speaking with even just a passing word to any of the guests, to show a sincere and genuine interest in their clientele. It would’ve made an excellent impression. They just stood together in groups talking amongst each other. They might have been building contractors in suits for all I knew, but I have no doubt that they were senior Ikos HQ execs. Someone muttered something about one being the new CEO. If it was, I do hope he made an effort to speak to some of the guests. Overall, it was a lovely visit. In very early October we enjoyed pretty good weather but I would not leave a visit much later in the month as clearly the weather turns with very cloudy mornings, chilly evenings and it can be windy. I very much look forward to an Ikos adult only resort being built.

The Ikos Porto Petro is the best resort we’ve ever stayed in. The locale was stunning, the facilities and rooms were immaculate and well-appointed, the food was fresh, delicious, and expertly prepared, and the service throughout the resort was exceptional. We would like to thank, in particular, our concierge, Lydia, who went out of her way to ensure that we were welcomed and well cared for. We highly recommend Ikos Porto Petro!

BONJOUR, nous avons reservé et effectué un sejour sur votre site du 30 septembre 2005 au 5 octobre 2005 à l'hotel IKOS PORTO BELLO voyage n° 720661500399966. Lors de notre reglement, vous nous avez facturé les taxes de séjour d'un montant de 44€. Lors de notre départ, l'hotel nous a refacturé la taxe de séjour d'un montant de 44€. Ces derniers nous expliquent que ce n'est pas à vous de nous facturer ceci. Nous vous demandons donc le remboursement