No15 Castle View

On entry to room it smelt musty. Light switch plate was cracked. Woodwork was all marked. Email stated there would be free slippers, toothbrush and fruit there was none. Fridge in kitchen had milk in it that was 10 days out of date. Lumpy mattress

Location was excellent , key box worked perfectly - nice and clean apartment - water a nice touch

Couldn’t get ordinary tv channels , I think I got Netflix by accident , stairs area needs a bit of decorating

The lockbox was a bit confusing but we eventually figured it out and got our keys, one for the front door, one for the flat, and one for our room. We were assigned Room 2 (out of three possible rooms). Note that the photos you see in the listing are for all three rooms, it isn't clear which is which, and you won't know which room you get assigned until after you book. Still, the photos of our room did match with what we saw in person. There is a shared sitting room and a shared kitchen with a fridge and electric cooker. There is no dishwasher, but if you're used to hand washing then no worries. The boiler is in the kitchen and must be manually set by one of the guests each day to ensure hot water for everyone, as it runs on a timer. Our bed was fairly comfy. Our room's socket outlets worked fine. And the overall location was terrific, though Room 2 appears to be the one room that faces away from Edinburgh Castle. Note that you will need to ascend the stair all the way up to the third floor. If your luggage is of significant weight and you aren't used to lugging it all the way up that high, this may prove quite the challenge. It's a quick walk to Usher Hall to take Lothian buses. Keep in mind that the Bread Street stop does not appear to be operational as advertised by Lothian or on Google Maps, so just walk to where The Hanging Bat is for more Lothian bus options.

Unfortunately, we encountered many unexpected issues during the week. There were only two hangers in the closet. After a phone call explaining the problem, they sent someone out to purchase four or five more hangers for us the next day. That's hardly enough for hanging clothes in a closet though, so we ended up not using the closet as much. The in-room fridge wouldn't keep cold so we couldn't use that. And the remote control wasn't for the TV in the room, so we ended up not using it. The WiFi network was not the same one that was sent over email. Perhaps they didn't update their email template. So if you can't locate it, be sure to look for the notice on the wall by your door. The painting in our room wasn't hung properly so it kept falling off. We stopped trying to hang it back up again. The kitchen was understocked with utensils, though there were previously used wooden utensils (not sanitary for reuse), and it lacked sponges or other cleaners. They were eventually restocked a few days later after we asked about it. There was one wok which we used to cook our breakfasts, but nothing else that we could use. The shower in Room 2 was very slippery, and there wasn't anyplace to put our soaps and toiletries in the shower. The boiler instructions emailed to us were supposed to include a photo showing how to set it, but the photo was missing. We asked about it but never did get a photo. The boiler, fridge, cooker, and toaster also experienced a power outage mid-way through the week. There didn't seem to be a sense of urgency to fix it when we called. We think that there was a third party who was not always on call or available to fix things as promptly. Warning: Be sure that the toaster is connected to the dedicated single socket outlet on the wall next to the fridge. Do not use any other outlet. When we arrived it was already in the dual outlet with the fridge, which is what we think caused the loss of power.

Room was big and full of light. Having a kitchen across the room was helpful.

Both matresses are very bad used and unshaped; my bed had 3 legs and a bucket of paint! as its 4th leg. There was a ton of garbage under the bed (empty bottles and bags of chips) and also dirt on the bathroom floor. Asked Jennifer for solutions and never replied. It's 3 floors up the stairs, it doesn't say so. My mom is 79 and was no fun claiming back to the room every day and bringing luggage.

Great location,