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8.9 / 10 Guest Rating

Hotel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, fr

Hotel de la Cité Carcassonne - MGallery Collection - main view

About the Property

Medieval Charm and Modern Luxury

Gardens and Pool with Basilica Views
Enjoy the serene gardens and outdoor pool offering stunning views of Saint Nazaire Basilica at Hotel de la Cite Carcassonne.

Culinary Delights and Michelin-starred Dining
Indulge in homemade pastries for breakfast, savor regional dishes in the brasserie, or dine at the Michelin-starred Barbacane restaurant. Don't miss out on the garden bar offering tapas with a view of the ramparts during summer.

Convenience and Services
With a 24-hour reception, shuttle service, and valet parking, your comfort is our priority. Explore wine tasting options and river cruises or simply relax in the classic or Provencal-style guest rooms with modern amenities.

Book now to experience the perfect blend of history and luxury at Hotel de la Cite Carcassonne - MGallery Collection.

Facilities & Amenities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests. Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel. To facilitate your stay the arrival, take place at our Welcome point: 32 chemin des OurtetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool: Closed from Tue, Sep 16, 2025 until Wed, Jun 10, 2026 Swimming pool: Closed from Wed, Jan 14, 2026 until Mon, Jun 15, 2026 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.9
Excellent1392 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the beautiful location.

Categories

Cleanliness8.4
Service9.3
Location9.4
Room Quality8.3
Amenities8.8
Value for Money8.8
Food and Beverage8.9
Overall Experience9.3

Select topics to read reviews

F
FlorencefrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Un séjour dans la magie de la citadelle"

10.0

Tout était parfait. L’emplacement est magique. Les vues de la citadelle sont à couper le souffle. La gentillesse et prévenance du personnel. La piscine, le restaurant, la chambre, les produits de toilette, le calme. Le parking est certes en dehors de la citadelle mais le service voiturier est tellement sympa et le parking reste rapidement accessible à pied. Nous sommes tellement contents d’avoir choisi cet hôtel pour notre étape de route.

Rien.

Helpful?
S
SeverinchCH
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Exceptional"

10.0

Perfekt, schönes Zimmer. Sehr historisches Gebäude Gutes Restaurant

Helpful?
J
Joan CarlesesES
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"Bonito y bien ubicado, pero anticuado"

8.0

La ubicación, las vistas y el jardín

La habitación necesita una actualización. El estilo clásico está bien, pero es preciso restaurar los muebles y reformar el baño. Es inaudito que en el siglo XXI no hayan enchufes para el móvil y tableta. Tienes que tirarte al suelo y desenchufar una lámpara para conectarlos.

Helpful?
C
ChrisgbGB
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"A beautiful hotel within a stunning location with great staff"

10.0

The attention to detail and the location. was exceptional. The room was very nice, the gardens were beautiful and the staff attentive. We had breakfast in our room on one occasion which was very good.

My only complaint is that you have to pay £30 per night to park in their private car park situated outside of the City.

Helpful?
R
RebeccagbGB
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

10.0
Helpful?
L
LeegbGB
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

9.0
Helpful?
M
MarlibrBR
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

10.0
Helpful?
H
HeathergbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Great stay despite not getting the suite we asked for due to a problem. The hotel was very apologetic and ensured we wer"

8.0

Beautiful setting right in the heart of the city.

Nothing

Helpful?
T
TatianafrFR
Verified booking
couple
Standard Room
Stayed in Jun 14, 2026

"Exceptional"

10.0
Helpful?
F
FrancescagbGB
Verified booking
couple
Standard Room
Stayed in Jun 13, 2026

"Exceptional"

10.0
Helpful?
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