Holiday Inn Express & Suites Nashville West End - Univ Area by IHG

New

Noisy air conditioning Minimal room cleaning, every 2nd day Only 1 bottle of water in room, even for IHG members $8 bottle water from hotel, laundry and powder expensive

Breakfast was great! Wish they would have opened a little earlier. Especially on the weekends, But overall the breakfast was good.

Rooms were terrible. Walls seemed like they were paper thin. We were also put in a very high traffic area even though it was just my husband and I. We were right outside the elevators. There was also no fan in the bathroom. Our room was only serviced one day, and we had a 4 night stay. We had to request new towels every day. The real icing on the cake, though, was the parking situation. Booking.com stated the hotel had private parking. When we arrived, the staff said it was valet only, and wanted to charge up to $54/night. I would not have booked this hotel if I knew it was paid parking.

The staff was super nice and the breakfast was pretty good. Overall would give an 8.5/10. Shuttle service was phenomenal.

2/3 treadmills in the gym don’t work. Could have been a little cleaner in the common areas

Excellent service