Holiday Inn Express & Suites Nashville West End - Univ Area by IHG

Clean room, easy check in

Unannounced valet parking

Cleaness

The fact that I arrived at 4:00pm and my check in time was at 3:00pm. I was severely delayed by being told the room was not ready. After telling the clerk that was unacceptable she got the manager which seemed very unconcerned. To make a long story short I was late for my appointment do the long check in time I experienced. The sofa bed was also very uncomfortable.

Location was great for both midtown and downtown using the local bus services. Staff were excellent and the rooms, breakfast and hotel facilities were great.