Luxury 2BR Apartment - Prime Location - Parking

Location

On arrival at the agreed time the apartment had not been cleaned. There were dirty bedsheets rubbish overflowing the bin cigarette butts on the balcony and half drunk bottles in the kitchen.

This propeety was completely unsafe for my family to stay in as planned. On arrival the front door handle and locks to the flat was broken. Although i was given a key safe code to access the flat, there was no need to use that as i met rhe door broken and ajar. Facilities of this kind should not be hosted on your website as it rubbishes the reputation of your website. Prior to booking, i noticed that all the feedback left for this apartment are poor. This is a cause for concern and we will appreciate if you can investigate the managers of this facility. I have asked for a full refund as i needed to seek alternative accomodation for the safety of my wife and 3 little children. I am writing to the Ombudsman about this business as this is clear fraud and rip off to unassuming members of the public.

nothing.

this property had mould in it. there was piss stains on the bed. there was no door handle on the front door and the “lock” was a chain that didn’t hold the door shut and you can stick your hands through from the outside. the room with the washing machine was FILLED with bedsheets and tat. there was also blankets on the door of it? there was a random note in the closet that was really creepy that we think was a setlist of sorts but was unsettling either way. the smoke and/or carbon monoxide alarm was just sat on the side. there was no handles on most of the drawers. if you lock the bathroom you can only open it from the outside. i tried to get in contact with the owner probably 20+ times and he contacted me once and it was 30 minutes after he was meant to be there for check in. my sister got in contact with him a few hours before we were meant to show up and he seemed to not really know we were staying. she also rang him when we were trying to check in and instead of answering the phone or showing up to let us in he text saying “what do you need i’m in a meeting”. there was also an electric code on the door that looking back i’m not sure why it was even there cuz it did nothing? no matter what the door could be opened. there was painters tape still up everywhere too and dirt smeared on the walls. we were 3 girls staying there and definitely felt unsafe staying there.

My name is Demi for some reason it is coming up as anonymous because I booked on a guest account. I want to warn people not to book this apartment it is a SCAM. We booked here through booking.com for the weekend of 11/07/25 - 14/07/25 for the Oasis gig in Manchester. We arrived around 7pm on the 11th and could no access the property through an alarm door system. We struggled to get in contact with host phoned multiple times with no answer and when he did eventually answer he was not polite and said he would text me details to gain access to the apartment. Anyway, details came through and we made our way upstairs to the apartment. What we were confronted with I've never seen anything like it! The door looked as if it had been kicked in, lying wide open with the handle hanging off the front door. Looked like a drug den. Me and my friend were too scared to enter the apartment as anyone could of been in there with the door lying wide open. We tried the key in the lock and it would not lock the door. The door lock mechanism was broken. It was not safe for two girls from a different area to stay there anyone could of walked in during the night. Tbh it was not safe for anyone to stay in! That is a basic expectation that you can lock the front door and feel safe. We tried to contact the owner to inform him that the apartment was not safe to stay in and got no answer from him. We called numerous times. We then contacted booking.com to inform them about the major safety concern at this apartment and they told us they would contact us back to find us somewhere safe to stay for the night. They did not contact us back. We had to stay in a nearby hotel lobby as there was no rooms available with it being the busiest weekend in Manchester due to the Oasis gig. We had to return home to Scotland the next day. We called booking.com again on the 12th and the girl apologised and said we would receive a full refund within 12 days. And guess what ? Still no refund!

No one book this apartment it's not safe to stay in Front door looked like it had been kicked in, handle hanging off door, unable to lock door Host does not answer phone Booking.com promised a full refund still waiting

Good location. Clean and comfortable.

Address was completely wrong. We had to ask a resident to let us in after we worked out the building from the photos. Asked for early check in but contact didn’t pick up phone until check in time and eventually sent codes to get in after check in time. Half a roll of discoloured toilet roll was left and no soap. Balcony had one old chair with empty bottles lying in the bin. Blind broken in bedroom. Definitely not luxury.

Es espacioso

La limpieza fue horrible, las instalaciones están en malas condiciones, la ducha es indispensable usarla en esas condiciones antihigiénicas, pomos rotos, sábanas sucias…