Villa del Arco Beach Resort & Spa

very nice and clean

staff is rude all they care about is selling yiu a time share

It was top class and the food was wonderful. Our stay included breakfast which was excellent. freshly made quesadillas and omelets were wonderful. Right in the beach and easy access to the town and marina area

Price in the stores

The breakfast buffet was provided as "included" upon check in. This was not expected but this really added to our satisfaction! The buffet was wonderful everyday! Also, staff members were well trained, very friendly and pleasant at all times.

Upon booking, although not guaranteed there were option requests for king size bed and ocean view. Upon check in, we were informed these options did not exist unless you upgraded to a larger room/rate. This practice is misleading. Unfortunately, there were plumbing problems, so we went without hot water for 2 days. There was no apology, nor any offer to make amends.

We loved the location, the pool, the beach access and the staff

We arrived on Friday. We had no hot water Saturday, Sunday and Tuesday mornings. All we were offered was “You can use the spa facilities. They have hot water.”. The plumbing everywhere was at the end of its design life and needs to be upgraded. The room was nice but dated. They gym equipment was lower end. They had one exercise bike which didn’t work. The elevator nearest our room was out of order with no effort being made to repair it. we had to use the stairs. We HATED the pressuring to go to a time share presentation. We originally agreed but changed our mind. When we backed out we were asked to return our meal discount cards. Haha. That was lame. The only way the hotel would assist in booking activities or getting discounts for activities was if we would agree to listen to a presentation. Our experience is that these presentations are high pressure even though they assure you they won’t be. The restaurants were okay but way overpriced. We paid a lot for very small portions. For instance, $25 for fish and chips that included 4 very small fish portions.

major renovation. Jackhammer all day long. This means that can you can not enjoy the pool or the beach near the property , because of the noise.

It is stunning. there are multiple pools and a restaurant in a pirate ship. it’s big but still pretty cozy. The waiters and all the staff are outstanding. Very charming & attentive. we loved Osvald & Samuel.

It’s starting to show age, but the point is moot since they are renovating. I would have liked a hotel bar.