One Battison - Affordable Rooms, Suites & Studios in Stoke on Trent

We had a room booked, when we arrived we'd been given the wrong room after trying repeatedly to contact the hosts we contacted Airbnb and the host chose to cancel our booking with no communication, leaving us with no where to stay

The service provided by One Battison was very good, from checking in to entering the building and my room they were on hand to assure my estimated and safe arrival. The building itself as you enter is well decorated with period features mixed with some cool modern contemporary additions, the large shared kitchen is impressive and well equipped with everything you would need for a short or long stay. My studio was cosy and clean with a compact kitchen and the en-suite was spacious and impressive with separate shower and freestanding bath.

Large room, comfortable bed, good price, quick responses from management company.

Not advised of road resurfacing which closed entire road outside of the property. Bathroom fan not working which resulted in musty bathroom smell.

Nothing.

Would not recommended this accommodation or stay here again. We booked the superior studio which has a en-suite bathroom with walk in shower and bath and a kitchenette. When we got to the accommodation we walked into a room only, no en-suite, no bath, no fridge or microwave that was specifically stated on the room details. When I messaged them on WhatsApp I was told that all other rooms have en-suites, so the bathroom that is through a hallway (not across from the room like they tried to say it was) and the communal kitchen should be accepted. We absolutely would not have booked this accommodation if it wasn’t stated that there was a private (en-suite) with a shower and bath. They also said that all their studios were full, which I am unsure how this is an acceptable answer, they simply shouldn’t have had the booking available, if it wasn’t. I advised again this is not what we booked and that I wanted a resolution asap. They passed this onto management and I advised I wanted an answer within an hour. I was then ignored twice, even when I messaged again for an update. Their customer service is appalling. Issues with the room (that we did not book!!) and accommodation in general; Damage to the walls and paint coming away. Small and uncomfortable bed. Shower head is damaged and when you try to turn it water comes out from the top. The smaller shower head (that I had to use rather than the large overhead one because you couldn’t turn it away enough to have enough room to wash or not get your hair wet, was not able to stay on its holder as it clearly was too big. Shabby decor. The sink in the bathroom leaked and water was all over the floor. I messaged them about this after being ignored and I received a response only regarding this. They then had the audacity to ask me for a picture of the issue when a capable plumber should have been able to locate the issue fairly easily.

Lovley room with plenty of space and natural light.

. Bathroom had a strong damp smell. . Toilet was a bit loose.