Cosy Apartments - City Living Made Elegant -

They ask for a lot before arrival but they themselves do not provide anything for the service paid for.

We arrived at the apartment late at night and found no toilet paper or towels what are the essential things everywhere and the one what i found was all dirty . The apartment itself is dirty everywhere and there are black hairs everywhere you look. The bed linen is dirty and I don't think it has been changed at all. When I paid the deposit I imagined that the apartment would be tidy like in the photos but there were loads of damages and before check in we received a message that the room would be changed so it didn't match what was booked .

Absolutely nothing it was disgusting

Took half an hour to get into room due to faulty electronic coded door handle. Mold on back wall and up the side of one bed, bin broken and full of rubbish, toilet that was broken and would not flush. Dirty wet towels in shower. Bottom part of shower tray missing and absolute filth underneath.

We spent over an hour trying to get into our rooms as the instructions were not clear. The front door to the apartments did not lock this felt very unsafe. The towels and bed sheets were dirty upon arrival! Communication with the host was poor as we were trying to contact by phone and message as we couldn’t access our apartment we had not response for over and hour. Security deposit was not made clear. Will not return.

Well equipment kitchen. Clean apartment in a good location.

Customer service is terrible. They do not answer messages or calls. Kept demanding a form and security deposit but no way of accessing these, nore were they sent to me. No hairdryer even though it's says there is. Don't expect security deposit back within 7 days as advertised. I messaged them after a week and they hadn't even processed it. They then told me it would take another 9-21 days to show in my account. T.V didn't work as the Internet kept disconnecting. Will not stay again.

Kitchen was good and tidy

The host was hostile in his approach. No towel when I got into the accommodation. No wifi code, TV remote was not working. It took me almost two hours to get to the apartment because the information about the particular accommodation was missing. It was not a good experience.

The neighbours was lovley, conversated with them easily, had all you would need in the room

All my emails and information was for apartment 1… after having to call for help with door. Myself ,Husband and children was getting anxious as we were in a different town and could not get in the room. I was then told we have apartment 3 top floor. Once inside.. and we had settled a little, I had a look around. Towels in the bathroom was dirty. Definitely from last people in there. Pots on the drainer, hairs in the shower. ( we didn’t use the shower ) Burnt black sticky stuff on the iron. ( could not iron our clothes) Hole in the door under the handle, could see straight through it. Even when getting ready to leave I noticed the hover had no handle ( still managed to hover and clean before leaving) I can honestly say il not be using this facility again. Ruined our city break!

Everything good

The housekeeper was in the property when we arrived after 3 o’clock and then after then a man came in and never knocked walked straight in And said he was looking for a cloth.