Northolt Road in Harrow

Estava receosa por conta das críticas mas tava tudo impecável, a localização perfeita, tudo arrumado, tinha tudo até secador de cabelo. Amei

Bed was comfortable and near the tube station.

Upon arrival, our key was in the wrong lock box. When we entered the room it was never cleaned. Dirty bed sheets, rubbish bags on the floor, wet used towels in the shower, no toilet roll, windows never opened. We resorted to buying our own towels and toilet roll as a cleaning team never came to resort this issue despite many calls and messages. We had to remove the dirty bed sheets and sleep with no covers or sheets. The provider provided no assistance. Room was overall untidy and unsatisfactory with major health and safety violations.

It was horrible designing property was not good condition

Not high standards won’t be booking this again

Nada

Entramos en la habitación y estaba sucia completamente... la cama sin hacer , baños sucios, cocina sucia, suelo sucio, había hasta ropa del inquilino anterior. No nos proporcionaron las llaves de control remoto para poder entrar al edificio solo las llaves de la habitación... no había toallas de baño, tuvimos que comprarlas nosotros para poder ducharnos la primera noche. Hasta el día siguiente no pudimos contactar con ellos y a las 11 de la noche nos cambiaron de habitación. Que esa si estaba limpia.

The accommodation its self was acceptable however the key fob for the property did not work so was unable to leave as was unable to reenter. The staff did nothing about this matter absolutely appalling .

We had no way to enter the property as the key fob was not functioning. Staff/customer service did nothing to rectify this matter and as a result we were trapped in the accommodation like prisoners. The room itself did not have an openable window so there was no fresh air flow and the fan provided was very bad so did not cool the room down efficiently. The customer service team repeatedly ignored I constantly messages about the faulty key fob and are still ignoring our issue with this it has been a week of complaining to still no resolution. Aswell as the hosts them selves not replying booking.com have also not responded to our complaint we submitted with them. This whole situation is completely unacceptable and displays terrible customer service

Easy to collect keys? The code they gave me was wrong and travelling with my elderly grandfather, we had to wait for 3 hours before we could collect keys.

Unfriendly team. There was no kettle in the room, inspite of requesting it about 9 times by chat, 7 times by call, none of the team members chose to respond. There was no toaster. There was no hoover to clean the room. Yes, the room was clean when I found it, however, there was a lack of hooks to hang my clothes on.

Very nice property, best support from management

I like everything

The location is excellent. Near the tube and shops.

I was there during summer, July 14, to 19 July 2025. During that time it was very hot. The room allocated to us on the ground floor did not have any open windows to keep the room temp cool. I tried calling and sending a message a few times. Until they responded, the response was very slow. We could not sleep the first night as a result of their poor and slow responses. They then change our room to the basement, which is not accessible by lift. This again. The room at the basement had a patio door which can be open to ventilation, which is good. But outside the room, the corridor and the patio was not cleaned and maintained. During our 5 days stay we were given only 1 toilet roll, when we ask for.more they say No 👎 . No fan was provided for the summer.