RedLevel at Gran Meliá Palacio de Isora - Adults Only

The red level adults only area of the hotel was excellent. Room was perfect, including the balcony whirlpool bath that you could arrange for your butler to prepare for you! Breakfast was very good. Drinks (including wine and beer) and snacks were available free of charge from the lounge all day. Some nice local restaurants 5-10min walk for dinner.

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lovely breakfast great staff

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Possibly the nicest hotel we’ve stayed in! The staff were so friendly and helpful, from management to cleaners. It was beautifully clean and finished to such a high spec. But the attention to detail is what steals the show. They’ve thought of everything - from the superb breakfast overlooking the ocean (for Red Level guests) to the padded sun loungers. Definitely worth going for Red Level!

The hotel is located next to a quiet town. Not a problem, as it encouraged us to do a few long walks along the promenade and if you time it right you can watch the spectacular sunset as you walk. Then get a cab back. But might be worth including evening meal (we didn’t) to give you more options and either hire a car or factor in a few cabs (quite cheap)

Beautifully landscaped and impeccably maintained. Very clean everywhere. Staff were all without exception, friendly, helpful and polite.

Did not like the big central plaza feature, which housed several restaurants, it felt like being in a shopping mall!! Terrible acoustics, not relaxing to sit in and it housed the only available bar open in the evening. We would usually sit on the terrace outside this which was lovely except for children running around, using the central rock feature as a play area. Also several nights a week there was loud music blasting out (not relaxing whilst watching the sunset before dinner. We expected more when choosing the Red Level. The Clarins spa was fabulous, had 3 superb treatments, great staff and facilities. Our room was great but the lighting system was very complicated, kept coming on in the middle of the night, and when we came back after being out. At first we thought we had done something wrong (so many switches and settings). After 3 days we asked to move rooms which was handled beautifully and the new room worked fine. We like a cup of tea in the morning, but there was no milk provided in the room, there were creamer capsules for coffee but no milk. We thought this was an oversight, but when we requested milk, we were going to be charged €5 for a small jug of milk from room service. Husband got really bothered about this, surely we are not the only tea drinkers? The hotel blurb states that there are several bars but in the evening (when you want one) there is only the one for everyone as above. No Red Level bar. Restaurants were OK, not fabulous.

Great breakfast with huge selection, large infinity pool, really nice lobby, beautiful garden decor with exotic plants, friendly staff, free parking

It's promoted as an adults-only hotel, however it is part of a huge hotel complex which is not adults only. You only get access to certain adults only facilities such as one pool and 2 restaurants. Our suite was not in the adults only section, it was located near the entertainment area of the whole hotel, which deprives you from peace and quiet. Additionally, we heard many children screaming in the hallway, outside of our suite. The room was totally overpriced - we've stayed at way more stylish + state of the art suites all over the world for less money which were located in expensive areas (right by the Santa Monica pier, Bangkok etc.). Further: parking garage very small, fitness room too small for the size of the hotel, access badge to garage didn't work, way too many sun beds very close to each other around the adults only pool which doesn't match the procclaimed exclusivity.